Steps to fix message view issue on webclient: Difference between revisions
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=Steps to fix message view issue on webclient= | =Steps to fix message view issue on webclient= | ||
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{{KB|{{Archive}}|{{ZCS 8.8}}|{{ZCS 9.0}}}} | |||
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==Problem | ====Problem==== | ||
Webclient not showing any message preview | Webclient is not showing any message preview whereas Inbox shows total number of unread mails. | ||
[[File:Screenshot.png|Type|Border|Location|left|Screenshot.png|link=Link|alt=Alt|lang=Langtag|Caption]] | [[File:Screenshot.png|Type|Border|Location|left|Screenshot.png|link=Link|alt=Alt|lang=Langtag|Caption]] | ||
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====Solution==== | |||
This type of issue occurs where conversation feature is disabled for the user. | This type of issue occurs where conversation feature is disabled for the user. | ||
Set the "'''zimbraFeatureConversationsEnabled'''" attribute value to "'''TRUE'''" to fix this issue. | |||
<pre> | |||
su - zimbra | |||
zmprov ma USERNAME@DOMAIN.COM zimbraFeatureConversationsEnabled TRUE | |||
zmprov fc -a all | |||
</pre> | |||
{{SubmittedBy|Heera Singh Koranga}} | |||
Latest revision as of 12:48, 9 May 2023
Steps to fix message view issue on webclient
Problem
Webclient is not showing any message preview whereas Inbox shows total number of unread mails.
Solution
This type of issue occurs where conversation feature is disabled for the user.
Set the "zimbraFeatureConversationsEnabled" attribute value to "TRUE" to fix this issue.
su - zimbra zmprov ma USERNAME@DOMAIN.COM zimbraFeatureConversationsEnabled TRUE zmprov fc -a all
| Submitted by: Heera Singh Koranga |
