Steps to fix message view issue on webclient

Steps to fix message view issue on webclient


   KB 23401        Last updated on 2021-11-16  




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Problem

Webclient is not showing any message preview, where Inbox showing total number of unread mails.

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Solution

This type of issue occurs where conversation feature is disabled for the user.

We need to set "zimbraFeatureConversationsEnabled" attribute value to "TRUE" to fix this issue.

su - zimbra 
zmprov ma USERNAME@DOMAIN.COM zimbraFeatureConversationsEnabled TRUE  
zmprov fc -a all 
Submitted by: Heera Singh Koranga
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