Admin console blank: Difference between revisions
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====Problem==== | ====Problem==== | ||
* Admin console blank | * Admin console page shows blank. | ||
[[File:admin_console_blank.png|800px|middle]] | |||
====Solution==== | ====Solution==== | ||
=====Scenario 1 : Corruption of <code>ZaMsg.properties</code> file. ===== | |||
* To confirm whether it is caused due ZaMsg.properties file corruption, Search for below error in web browser console logs, | * To confirm whether it is caused due ZaMsg.properties file corruption, Search for below error in web browser console logs, | ||
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</pre> | </pre> | ||
* To fix this issue, take a backup of the current <code>ZaMsg.properties</code> file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as | * To fix this issue, take a backup of the current <code>ZaMsg.properties</code> file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as ZCS server. | ||
* Once this file is copied to affected server then set correct ownership and permissions as below, | * Once this file is copied to affected server then set correct ownership and permissions as below, | ||
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* Clear browser cache and try to load the admin console page again. | * Clear browser cache and try to load the admin console page again. | ||
{{SubmittedBy|Vivek Dhande}} | {{SubmittedBy|Vivek Dhande}} | ||
{{Article Footer|ZCS 8.8|2020-05-22}} | {{Article Footer|ZCS 8.8|2020-05-22}} |
Revision as of 10:35, 29 May 2020
Admin console page is not loading.
Problem
- Admin console page shows blank.
Solution
Scenario 1 : Corruption of ZaMsg.properties
file.
- To confirm whether it is caused due ZaMsg.properties file corruption, Search for below error in web browser console logs,
For Chrome: Check the "inspect element" in the console section. For firefox: Check "web console" in the console section.
It will show a similar error like below:
TypeError: ZaMsg.never is undefined
- If found similar error like above then there might be a chance of ZaMsg.properties file corruption on Zimbra server.
/opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages/ZaMsg.properties
- To fix this issue, take a backup of the current
ZaMsg.properties
file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as ZCS server.
- Once this file is copied to affected server then set correct ownership and permissions as below,
cd /opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages chmod 664 ZaMsg.properties chown zimbra:zimbra ZaMsg.properties
- Clear the ZCS server cache,
zmprov fc all
- Clear browser cache and try to load the admin console page again.
Submitted by: Vivek Dhande |