Admin console blank

Admin console page is not loading.


   KB 24092        Last updated on 2020-05-29  




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Problem

  • Admin console page shows blank.

Admin console blank.png

Solution

Scenario 1 : Corruption of ZaMsg.properties file.
  • To confirm whether it is caused due ZaMsg.properties file corruption, Search for below error in web browser console logs,
For Chrome: Check the "inspect element" in the console section.
For firefox: Check "web console" in the console section.

It will show a similar error like below:

TypeError: ZaMsg.never is undefined
  • If found similar error like above then there might be a chance of ZaMsg.properties file corruption on Zimbra server.
/opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages/ZaMsg.properties
  • To fix this issue, take a backup of the current ZaMsg.properties file and then copy this file from any other working ZCS server or any other working mailbox server(in the multi-server environment) which is on the same version and same patch as ZCS server.
  • Once this file is copied to affected server then set correct ownership and permissions as below,
cd /opt/zimbra/jetty/webapps/zimbraAdmin/WEB-INF/classes/messages
chmod 664 ZaMsg.properties
chown zimbra:zimbra ZaMsg.properties
  • Clear the ZCS server cache,
zmprov fc all
  • Clear browser cache and try to load the admin console page again.


Submitted by: Vivek Dhande
Verified Against: ZCS 8.8 Date Created: 2020-05-22
Article ID: https://wiki.zimbra.com/index.php?title=Admin_console_blank Date Modified: 2020-05-29



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