Zimbra Talk/Installer Failure: Connection to LDAP failed


Installer Failure: Connection to LDAP failed

   KB 23033        Last updated on 09/22/2016  




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Incident description

Installer Failure: Connection to LDAP failed

Resolution description

  • When you receive this error message during the installation of Zimbra-Talk:
Zimbra Talk installer - LDAP failed Connection to LDAP failed. Please verify your input or press [ESC] to abort the installation.
  • Check if a Default Domain is set:
ldapsearch -x -D "<ldapbinddn>" -w "<ldapbindpass>" -H "ldap://<ldaphost>:389" "(objectClass=zimbraGlobalConfig)" | grep "zimbraDefaultDomainName:" ; echo "$?" 
  • Replace <ldapbinddn>, <ldapbindpass> and <ldaphost> by your actual values.
    • ldapbinddn: default value:
uid=zimbra,cn=admins,cn=zimbra
    • ldapbindpass: the result of this comand, executed as user zimbra on the zimbraserver:
zmlocalconfig -s zimbra_ldap_password

This command should return:

zimbraDefaultDomainName: <default domain>
0
  • else: Please check if a valid default domain is set in zimbra:
zmprov gcf zimbraDefaultDomainName

and set a valid domain in case not:

zmprov mcf zimbraDefaultDomainName <defaultdomain>

If that does not fix the problem, provide the output of:

ldapsearch -x -D "<ldapbinddn>" -w "<ldapbindpass>" -H "ldap://<ldaphost>:389" "(objectClass=zimbraGlobalConfig)"  ; echo "$?" 

Symptoms

Error Message during the Installation:

Zimbra Talk installer - LDAP failed Connection to LDAP failed. Please verify your input or press [ESC] to abort the installation.

Zimbra Talk

zimbra-talk-logo.png

Latest Version: 2.3

Zimbra Talk Resources

Here you can find useful resources for your Zimbra Talk environment

Verified Against: Zimbra Collaboration Suite 8.7, 8.6 Date Created: 05/08/2016
Article ID: https://wiki.zimbra.com/index.php?title=Zimbra_Talk/Installer_Failure:_Connection_to_LDAP_failed Date Modified: 09/22/2016



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Wiki/KB reviewed by Jorge SME2 Copyeditor Last edit by Jorge de la Cruz
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