Zimbra Talk/Failed to load resource: the server responded with a status of 500 (Server Error)

Failed to load resource: the server responded with a status of 500 (Server Error)

   KB 23031        Last updated on 09/22/2016  

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Incident description

Failed to load resource: the server responded with a status of 500 (Server Error)

Resolution description

  • For further analysis what might be the cause of the problem:
    • login via ssh to the zimbra server
    • check if the talk-server is accessible from there via https, by executing:
wget https://<your-talkserver-hostname-not-IP>

The received reply will indicate wether it's a DNS or a certificate related issue. In case it is setup properly a feedback like this is expected:

Resolving <talk-server hostname> (<talk-server hostname>)... <talk-server-IP>
Connecting to <talk-server hostname> (<talk-server hostname>)|<talk-server-IP>|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: ‘index.html’
[ <=>       ] 25.814      --.-K/s   in 0s  
2016-07-12 16:10:03 (115 MB/s) - ‘index.html’ saved [25814]


  • Zimbra-Talk tab is not appearing
  • 500 Error displayed in browser debug console

Reasons and prerequisites

talk-server not resolved properly from zimbra-server (DNS) or certificate issues

Zimbra Talk


Latest Version: 2.3

Zimbra Talk Resources

Here you can find useful resources for your Zimbra Talk environment

Verified Against: Zimbra Collaboration Suite 8.7, 8.6 Date Created: 05/08/2016
Article ID: https://wiki.zimbra.com/index.php?title=Zimbra_Talk/Failed_to_load_resource:_the_server_responded_with_a_status_of_500_(Server_Error) Date Modified: 09/22/2016

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Wiki/KB reviewed by Jorge SME2 Copyeditor Last edit by Jorge de la Cruz Mingo
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