User unable to send email using Zimbra Connector for Outlook

User unable to send email using Zimbra Connector for Outlook

   KB 21737        Last updated on 2015-07-13  




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(0 votes)

Purpose

Resolve an error that occurs when sending an email from the ZCO connector. User receives a bounce-back message immediately. The log file shows the next content:

2015-03-03 09:38:16,697 INFO [qtp1303093998-1651091:https://192.25.25.25:443/service/soap/SendMsgRequest] [name=user1@domain.com;mid=722;ip=192.25.25.22;ua=ZimbraConnectorForOutlook/8.0.8.1167;] smtp - Sending message to MTA at mail.domain.com: Message-ID=<9718771c.000010a4.0000000d@domain.local>, replyType=r, uploads=[Upload: { accountId=974bb8b3-29d3-4ebc-90c5-54db5d8f6082, time=Tue Mar 03 09:38:16 EST 2015, size=11171, uploadId=997abf2d-5d0b-4127-9fd8-dc2910874469:7190a6bf-954b-4b44-920a-619ea3d4170b, name=lslib32.bin, path=null }]
2015-03-03 09:38:16,708 WARN  [Index-3] [name=user@domain.com;mid=286;] index - Failed to open Indexer
java.io.IOException: read past EOF
                    at org.apache.lucene.store.BufferedIndexInput.refill(BufferedIndexInput.java:223)
                    at org.apache.lucene.store.BufferedIndexInput.readByte(BufferedIndexInput.java:39)
                    at org.apache.lucene.store.DataInput.readInt(DataInput.java:84)
                    at org.apache.lucene.store.BufferedIndexInput.readInt(BufferedIndexInput.java:169)
                    at org.apache.lucene.index.FieldsReader.detectCodeVersion(FieldsReader.java:91)
                    at org.apache.lucene.index.SegmentInfos.read(SegmentInfos.java:303)
                    at org.apache.lucene.index.SegmentInfos$1.doBody(SegmentInfos.java:363)
                    at org.apache.lucene.index.SegmentInfos$FindSegmentsFile.run(SegmentInfos.java:754)
                    at org.apache.lucene.index.SegmentInfos$FindSegmentsFile.run(SegmentInfos.java:593)
                    at org.apache.lucene.index.SegmentInfos.read(SegmentInfos.java:359)
                    at org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:1148)
                    at com.zimbra.cs.index.LuceneIndex$4.<init>(LuceneIndex.java:318)
                    at com.zimbra.cs.index.LuceneIndex.openIndexWriter(LuceneIndex.java:318)
                    at com.zimbra.cs.index.LuceneIndex.openWriter(LuceneIndex.java:485)
                    at com.zimbra.cs.index.LuceneIndex.openIndexer(LuceneIndex.java:470)
                    at com.zimbra.cs.mailbox.MailboxIndex.add(MailboxIndex.java:880)
                    at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailbox.java:8555)
                    at com.zimbra.cs.mailbox.MailboxIndex.indexItemList(MailboxIndex.java:763)
                    at com.zimbra.cs.mailbox.MailboxIndex.indexDeferredItems(MailboxIndex.java:373)
                    at com.zimbra.cs.mailbox.MailboxIndex.access$600(MailboxIndex.java:83)
                    at com.zimbra.cs.mailbox.MailboxIndex$BatchIndexTask.exec(MailboxIndex.java:1404)
                    at com.zimbra.cs.mailbox.MailboxIndex$IndexTask.run(MailboxIndex.java:1383)
                    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
                    at java.util.concurrent.FutureTask.run(FutureTask.java:262)
                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
                    at java.lang.Thread.run(Thread.java:744)

Resolution

The issue is caused by a corrupted index for the user. To verify the issue, run the following command using the zimbra user:

zmprov verifyIndex user@example.com

You should receive an error similar to the following:

index does not exist or no segments file found: /opt/zimbra/index/~/index/~

To recreate the index, run:

zimbra@zm-nodeD:~$ zmprov rim user@example.com start
status: started
  • Also insufficient disk space can cause this issue. Please ensure that the index partition contains enough space.

Additional Content

  • No additional content.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 02/24/2015
Article ID: https://wiki.zimbra.com/index.php?title=User_unable_to_send_email_using_Zimbra_Connector_for_Outlook Date Modified: 2015-07-13



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Wiki/KB reviewed by John Jorge Jenny Last edit by Jorge de la Cruz
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