User sees half of its Inbox emails

User sees half of its Inbox emails

   KB 22707        Last updated on 2016-06-7  




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Problem


When a user logs into his account, he sees half of his Inbox emails.


Resolution


1. Click on the Calendar tab
2. See if there is a crossed shared calendar on the left side.
3. If there is anything like that, delete it, log out and log in.
4. The emails should be seen now.

Additional Information


When the cause of the problem is the shared non-existent calendar, we see the following in the mailbox.log:

2016-01-14 11:52:04,545 WARN [qtp509886383-1213195:http://10.0.0.1:80/service/soap/SearchRequest] [name=user@example.com;mid=115;ip=10.0.0.1;ua=ZimbraWebClient - GC47  (Linux)/8.6.0_GA_1182;] SoapEngine - handler exception
java.lang.NullPointerException
at com.zimbra.cs.mailbox.Message.manageCalendar(Message.java:636)
at com.zimbra.cs.mailbox.Message.getRemoteCalendarItem(Message.java:674)
at com.zimbra.cs.service.mail.ToXML.encodeInvitesForMessage(ToXML.java:2389)
at com.zimbra.cs.service.mail.ToXML.encodeMessageSummary(ToXML.java:1938)
at com.zimbra.cs.service.mail.SearchResponse.add(SearchResponse.java:263) 
Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 06/07/2016
Article ID: https://wiki.zimbra.com/index.php?title=User_sees_half_of_its_Inbox_emails Date Modified: 2016-06-7



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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