Unable to create Zimbra profile with Outlook 2016

Unable to create Zimbra profile with Outlook 2016

   KB 23535        Last updated on 2018-03-8  

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Starting with MS Outlook Version 16.0.8431.2046 (approx.) it is no longer possible to select "Other Accounts" in Outlook account setup dialog. Thus it makes it impossible to create Zimbra Profiles although the Zimbra OLK was installed correctly/successfully.

Bug https://bugzilla.zimbra.com/show_bug.cgi?id=108476 is filed for the same


This has been fixed in Zimbra 8.8.7. Previous releases will require a work-around.

To workaround the issue you need to disable simplified Account Creation in Outlook 2016.

Method 1:

Steps to disable simplified Account Creation in Outlook 2016:

  • Exit Outlook.
  • Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe, and then click OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
  • In Registry Editor, locate and then click the following subkey in the registry:
  • After you select the key that is specified in step 3, point to New on the Edit menu, and then DWORD (32-bit) Value.
  • Type DisableOffice365SimplifiedAccountCreation, and then press Enter.
  • Right-click DisableOffice365SimplifiedAccountCreation, and then click Modify.
  • In the Value data box, type 1, and then click OK.
  • On the File menu, click Exit to exit Registry Editor.

Method 2:

  • Exit Outlook
  • Click on Windows button
  • Search "cmd" and right click and select "Run as Administrator"
  • Copy below text on command terminal and press enter to create/add required registry key.
REG ADD HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Setup /v DisableOffice365SimplifiedAccountCreation /t REG_DWORD /d 1 /f
  • Exit from command terminal.
  • Now launch Outlook and you will get old way to select "Other Accounts" in account setup dialog.

Verified Against: Zimbra Collaboration 8.7, 8.6, Date Created: 03/10/2017
Article ID: https://wiki.zimbra.com/index.php?title=Unable_to_create_Zimbra_profile_with_Outlook_2016 Date Modified: 2018-03-08

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Wiki/KB reviewed by Raunaq Jorge COPY EDITOR Last edit by David Bingham
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