Troubleshooting Zimbra Email Filter Issues

Troubleshooting Zimbra Email Filter Issues

   KB 21752        Last updated on 07/13/2015  




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Purpose

To help Zimbra Web Client end-users troubleshoot filter issues.

Resolution

There are some common mistakes that people make when creating and using filters in Zimbra:

  • Incorrect use of the "Do not process additional filters" option when creating/editing a filter.
  • Incorrrect use of the "matches exactly" condition when creating/editing a filter.
  • Incorrect order of filters in the Filters Preferences.
  • Selecting the "Delete" action, which causes a "silent drop" of all email matching the condition. This means the email is never delivered. Most users expect this to mean that the email is filtered into the Trash folder.

Additional Content

  • For detailed explanations of and corrections for the mistakes listed above, please refer to the Tips & Tricks blog.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 03/04/2015
Article ID: https://wiki.zimbra.com/index.php?title=Troubleshooting_Zimbra_Email_Filter_Issues Date Modified: 07/13/2015



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Wiki/KB reviewed by Gayle B Jorge Gayle B Last edit by Jorge de la Cruz
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