Reset an User or Administrator password

Reset an User or Administrator password

   KB 21743        Last updated on 2015-07-12  

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Sometimes you need to change the password of one of your users, this can be done using the Admin Console, but sometimes the password that you lost is from the administrator and you can't login into the Admin Console. This KB contains the instructions how to change the password of any User or Administrator using the CLI.


To reset the password of any user, use the zmprov with the attribute setPassword or sp using the abbreviation:

su - zimbra
zmprov sp <user or admin email address> <new password>

Also, you can obtain a list of all Administrators with the next command:

su - zimbra  
zmprov gaaa

Check the new password in the Admin Console or in the Web Client To access the Admin Console:

To access the Web Client:

Remember that the Administrative Console or the Web Client, sometimes, requires a full email address as the login name, so you may be using the correct password and the wrong login.

Additional Content

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 02/24/2015
Article ID: Date Modified: 2015-07-12

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Wiki/KB reviewed by Jorge SME 2 Copyeditor Last edit by Jorge de la Cruz
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