Procedure For Recovery From Failed zmmboxmoves

Procedure For Recovery From Failed zmmboxmoves

   KB 21870        Last updated on 2015-07-12  

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Explain the procedure for recovery from a failed zmmboxmove.


  • Check if the 'zimbraMailHost' attribute for the user is still the same as the source, or has changed to the destination server. If it's the same as source, no further action is required.

If it has changed to the destination server and the move wasn't completed, simply change it back to the source:

zmprov ma zimbraMailHost

This is possible because even after a move is complete, Zimbra don't automatically purge the accounts.

  • If the move exited leaving the account in 'maintenance mode', we can use this:
zmsoap -z -t admin UnregisterMailboxMoveOutRequest/account @name={email} @dest={dest hostname}

Additional Content

  • Not related content.

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/10/2015
Article ID: Date Modified: 2015-07-12

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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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