Outlook 2010 crash viewing meeting request Scheduling tab

Outlook 2010 crash viewing meeting request Scheduling tab

   KB 21741        Last updated on 2015-07-12  

(0 votes)


Microsoft Outlook 2010 came with a known error when you try to use the Freebusy of other users, the complete steps to reproduce the issue are:

  • Create a new meeting request.
  • Switch to Scheduling view.
  • Start adding recipients, typing in names which either resolve to GAL entries immediately (or which display underlined in red after which user selects one name from list of matches).
  • Outlook crashes. The number of names added before a crash occurred in my tests varied between 2 and 9.


  • Uninstall the Microsoft 2/17 update KB2956128 and KB2956054
  • Uninstall the Microsoft 3/10 update KB2956203, could be named as KB2965290 also

Additional Content

  • Bugzilla 98255
  • Our Engineers are working with Microsoft Engineers to solve the issue, but if you have a valid Microsoft Premier Services contract, and you are suffering this issue, please feel free to quote the next incident - Zimbra's Microsoft Support Incident number is 115040712606347
Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/16/2015
Article ID: https://wiki.zimbra.com/index.php?title=Outlook_2010_crash_viewing_meeting_request_Scheduling_tab Date Modified: 2015-07-12

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Wiki/KB reviewed by Fred John Jenny Last edit by Jorge de la Cruz
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