Not getting ZRT report
Contents
ZRT report not updating on Flexnet after upgrade to ZCS 8.8.x, 9.0
- This article is a Work in Progress, and may be unfinished or missing sections.
Problem
Enter problem description here. This article is to show the basic formatting of KB articles.
Analysis
After upgrade to ZCS 8.8.x we can not find the user data on the flexnet portal. The ZRT script, run.sh is executed properly but data does not gets populated on the portal. We find the below exception in zrt log.
2019-11-05 05:58:12,324 DEBUG [main] com.flexerasoftware.zimbra.ldap.ZimbraLicensesGroupStorage:390 : Accounts: 810 2019-11-05 05:58:12,862 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:225 : Posting Usage: SECount:1.0: Usage: 340 2019-11-05 05:58:12,862 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:228 : Posting Usage: PECount:1.0: Usage: 470 2019-11-05 05:58:12,862 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:231 : Posting Usage: BECount:1.0: Usage: 0 2019-11-05 05:58:12,863 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:234 : Posting Usage: BEPCount:1.0: Usage: 0 2019-11-05 05:58:12,863 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:237 : Posting Usage: EWSCount:1.0: Usage: 1 2019-11-05 05:58:12,891 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:273 : Sending Collected usage data to: AP678K4WLXAU 2019-11-05 05:58:12,892 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:274 : Posting to End point url: https://zimbra.compliance.flexnetoperations.com/instances/AP678K4WLXA/desiredFeatures 2019-11-05 05:58:14,857 INFO [main] com.flexerasoftware.zimbra.util.CMSReportingUtil:290 : Response posted 2019-11-05 05:58:14,858 INFO [main] com.flexerasoftware.zimbra.ldap.ZimbraLicensesGroupStorage:30 : Writing out the mailboxes to file 'mailboxes.csv'." 2019-11-05 05:58:55,863 ERROR [main] com.flexerasoftware.zimbra.App:135 : An exception occurred during upload:java.lang.IllegalArgumentException: Unsupported protocolTLSv1.0
Solution
This is an issue with unsupported TLSv1.0 which is still used by the run.sh script. We just need to specify the TLS version in the script to overcome this issue. Flexnet server after upgrade have stopped using TLSv1.0, v1.1. We need to make the following changes on the /opt/zrt/run.sh script as below, so that we force zrt script to use TLS1.2
#!/bin/bash
if which java >/dev/null; then
cd /opt/zrt && java -Dhttps.protocols=TLSv1.2 -jar /opt/zrt/ZimbraCMSClient.jar -p /opt/zrt/zimbracmsclient.properties
else
if [ -z ${JAVA_HOME} ]
then
echo There was not a JAVA_HOME set. Please set a JAVA_HOME system variable.
exit
else
cd /opt/zrt && ${JAVA_HOME}/bin/java -Dhttps.protocols=TLSv1.2 -jar /opt/zrt/ZimbraCMSClient.jar -p /opt/zrt/zimbracmsclient.properties
fi
fi
| Submitted by: Samrat Sarkar |
