Not An IMAP4 Server

Error creating thumbnail: Unable to save thumbnail to destination

Article Information

This article applies to the following ZCS versions.
Error creating thumbnail: Unable to save thumbnail to destination
ZCS 6.0
Error creating thumbnail: Unable to save thumbnail to destination
ZCS 5.0


Summary

This error may be experienced when setting up IMAP in a Mozilla Thunderbird mail client to connect to a server running Zimbra proxy.

"Mail server {name} is not a IMAP4 mail server."

The issue is described here http://kb.mozillazine.org/Not_an_IMAP4_server.

Cause

The problem is likely due to one or more missing IMAP capabilities for the Nginx proxy that is included with ZCS.

Solution

Make sure the default list of IMAP capabilities is configured for the proxy server.

Check the running configuration

At a shell prompt on the Zimbra proxy host as the zimbra user

zmprov -l gs `zmhostname` zimbraReverseProxyImapEnabledCapability

Check the global configuration

The multi-valued attribute zimbraReverseProxyImapEnabledCapability is inherited from the global configuration. For most installations, set IMAP capabilities in the global configuration so all Zimbra proxy nodes pickup the values.

zmprov -l gcf zimbraReverseProxyImapEnabledCapability

Set the global configuration to defaults

zmprov -l mcf zimbraReverseProxyImapEnabledCapability ACL zimbraReverseProxyImapEnabledCapability BINARY \
zimbraReverseProxyImapEnabledCapability CATENATE zimbraReverseProxyImapEnabledCapability CHILDREN \
zimbraReverseProxyImapEnabledCapability CONDSTORE zimbraReverseProxyImapEnabledCapability ENABLE \
zimbraReverseProxyImapEnabledCapability ESEARCH zimbraReverseProxyImapEnabledCapability ESORT \
zimbraReverseProxyImapEnabledCapability I18NLEVEL=1 zimbraReverseProxyImapEnabledCapability ID \
zimbraReverseProxyImapEnabledCapability IDLE zimbraReverseProxyImapEnabledCapability IMAP4rev1 \
zimbraReverseProxyImapEnabledCapability LIST-EXTENDED zimbraReverseProxyImapEnabledCapability LITERAL+ \
zimbraReverseProxyImapEnabledCapability MULTIAPPEND zimbraReverseProxyImapEnabledCapability NAMESPACE \
zimbraReverseProxyImapEnabledCapability QRESYNC zimbraReverseProxyImapEnabledCapability QUOTA \
zimbraReverseProxyImapEnabledCapability RIGHTS=ektx zimbraReverseProxyImapEnabledCapability SASL-IR \
zimbraReverseProxyImapEnabledCapability SEARCHRES zimbraReverseProxyImapEnabledCapability SORT \
zimbraReverseProxyImapEnabledCapability THREAD=ORDEREDSUBJECT zimbraReverseProxyImapEnabledCapability UIDPLUS \
zimbraReverseProxyImapEnabledCapability UNSELECT zimbraReverseProxyImapEnabledCapability WITHIN

Once the values are set, zmmtaconfig on each Zimbra proxy node will detect the changes and write the new configuration, then send a HUP signal to the Nginx proxy daemon. No restart is necessary.

Verified Against: ZCS 5.0.x, 6.0.x Date Created: 8/17/2010
Article ID: https://wiki.zimbra.com/index.php?title=Not_An_IMAP4_Server Date Modified: 2015-03-24



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