Mailbox recalculation issue

Mailbox recalculation issue

   KB 22721        Last updated on 06/9/2016  

(0 votes)


After a restore from a backup, an e-mail is stuck in the Inbox as unread. When trying to mark it as read, the following exception is produced:

2014-05-12 09:43:50,630 INFO  [qtp58648533-5694:]  [;mid=1;ip=;oip=;ua=ZimbraWebClient - FF29 (Linux)/8.0.7_GA_6021;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: inconsistent state: unread < 0 for item 2
       at com.zimbra.common.service.ServiceException.FAILURE(
       at com.zimbra.cs.mailbox.MailItem.updateUnread(
       at com.zimbra.cs.mailbox.Folder.updateUnread(
       at com.zimbra.cs.mailbox.Message.updateUnread(
       at com.zimbra.cs.mailbox.MailItem.alterUnread(


zmprov recalculateMailboxCounts

Additional Information

For more informtation see bug 67006

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 06/07/2016
Article ID: Date Modified: 06/9/2016

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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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