Inaccessible a link of shared documents in drive

Document shared from zimbra drive via url is not accessible

   KB 24531        Last updated on 2023-12-20  

(0 votes)


When sharing documents as a link from Zimbra drive, generated URL become inaccessible, it's just hang or keep loading.


This problem occurs when (zimbraPublicServiceHostname,zimbraPublicServiceProtocol,zimbraPublicServicePort) attribute values are not configured.

To fix this problem need to set parameters as shown below, these parameters can be set either on Domain or Global level.

Global Level Changes
 su - zimbra 
 zmprov mcf zimbraPublicServiceHostname
 zmprov mcf zimbraPublicServiceProtocol https
 zmprov mcf zimbraPublicServicePort 443
 zmproxyctl restart
Domain Level Changes
 su - zimbra 
 zmprov md zimbraPublicServiceHostname
 zmprov md zimbraPublicServiceProtocol https
 zmprov md zimbraPublicServicePort 443
 zmproxyctl restart
  • Note:- Replace and with the actual value according to the environment.

Submitted by: Aditya Patidar
Verified Against: ZCS 8.8,ZCS 9.0 Date Created: 2023-05-09
Article ID: Date Modified: 2023-12-20

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