Error "Unable to retrive Zimbra GPG key for package validation"

Error "Unable to retrive Zimbra GPG key for package validation"

   KB 23197        Last updated on 2017-05-12  

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During installation of ZCS, the process end with the following error:

"Importing Zimbra GPG key 
 ERROR: Unable to retrive Zimbra GPG key for package validation 
 Please fix system to allow normal package installation before proceeding". 


From the installation log we see:

Executing: /tmp/tmp.mSlzRMclVa/ --keyserver  --recv-keys  9BE6ED79
gpg: requesting key 9BE6ED79 from hkp server
gpg: keyserver timed out
gpg: keyserver receive failed: keyserver error

To fix the above error we can do two things:

1. Open port 11371

11371	tcp,udp	hkp	OpenPGP HTTP Keyserver

2. Force it to use port 80:

gpg --keyserver hkp:// --recv-keys 9BE6ED79

Either way will allow the installation continue. If you have further errors, you would need to look in to the install.log.

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/12/2017
Article ID: Date Modified: 2017-05-12

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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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