Error "Unable to retrive Zimbra GPG key for package validation"

Error "Unable to retrive Zimbra GPG key for package validation"

   KB 23197        Last updated on 05/12/2017  




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Information

During installation of ZCS, the process end with the following error:

"Importing Zimbra GPG key 
 ERROR: Unable to retrive Zimbra GPG key for package validation 
 Please fix system to allow normal package installation before proceeding". 


Resolution

From the installation log we see:

Executing: /tmp/tmp.mSlzRMclVa/gpg.1.sh --keyserver  keyserver.ubuntu.com  --recv-keys  9BE6ED79
gpg: requesting key 9BE6ED79 from hkp server keyserver.ubuntu.com
gpg: keyserver timed out
gpg: keyserver receive failed: keyserver error


To fix the above error we can do two things:

1. Open port 11371

11371	tcp,udp	hkp	OpenPGP HTTP Keyserver

2. Force it to use port 80:

gpg --keyserver hkp://keyserver.ubuntu.com:80 --recv-keys 9BE6ED79


Either way will allow the installation continue. If you have further errors, you would need to look in to the install.log.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/12/2017
Article ID: https://wiki.zimbra.com/index.php?title=Error_%22Unable_to_retrive_Zimbra_GPG_key_for_package_validation%22 Date Modified: 05/12/2017



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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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