Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

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3. Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

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Purpose

Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

Resolution

This is because encrypted archives are rejected by default. To unblock it via the admin console, go to: Configure > Global Settings > AS/AV > Antivirus Settings and un-check 'Block encrypted archives.'

Go to Configure:

Then select Global Settings:

Select now on AS/AV:

Uncheck the Antivirus Settings and un-check 'Block encrypted archives' option:

Then restart the Antivirus service:

zmclamdctl restart

Additional Content

• Not related content.