Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

   KB 21868        Last updated on 2015-07-11  




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Purpose

Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)

Resolution

This is because encrypted archives are rejected by default. To unblock it via the admin console, go to: Configure > Global Settings > AS/AV > Antivirus Settings and un-check 'Block encrypted archives.'

Go to Configure:

Error creating thumbnail: Unable to save thumbnail to destination

Then select Global Settings:

Error creating thumbnail: Unable to save thumbnail to destination

Select now on AS/AV:

Error creating thumbnail: Unable to save thumbnail to destination

Uncheck the Antivirus Settings and un-check 'Block encrypted archives' option:

Kb-disable-encrypted-pdf-004.png

Then restart the Antivirus service:

zmclamdctl restart

Additional Content

  • Not related content.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/10/2015
Article ID: https://wiki.zimbra.com/index.php?title=Emails_are_blocked_with_the_notification_VIRUS_(Heuristics.Encrypted.PDF) Date Modified: 2015-07-11



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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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