Convertd failed after upgrade to 8.7.1 from 8.7

Convertd failed after upgrade to 8.7.1 from 8.7

   KB 23086        Last updated on 2020-04-28  

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If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:

mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/ cannot open shared object file: No such file or directory
  • A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-
  • A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-


Run this command as root user in ZCS 8.7.1:

cd /opt/zimbra
ln -s /opt/zimbra/keyview- keyview

Then as zimbra user

zmconvertdctl start

Additional Content

Verified Against: Zimbra Collaboration 8.7 Date Created: 10/29/2016
Article ID: Date Modified: 2020-04-28

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Wiki/KB reviewed by Jorge Raunaq Jorge Last edit by David Bingham
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