Convertd failed after upgrade to 8.7.1 from 8.7

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3. Convertd failed after upgrade to 8.7.1 from 8.7

Convertd failed after upgrade to 8.7.1 from 8.7

Purpose

If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:

mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory

• A server with ZCS 8.7.0 has this structure

[zimbra@zmail ~]$ ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0

• A server with ZCS 8.7.1 has this structure (mind the missing the symlink)

[zimbra@zmail ~]$ ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0

Resolution

Run this command as root user in ZCS 8.7.1:

cd /opt/zimbra
ln -s /opt/zimbra/keyview-10.13.0.0 keyview

Then as zimbra user

zmconvertdctl start

Additional Content

• Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720
• Bugzilla about the convertd issue https://bugzilla.zimbra.com/show_bug.cgi?id=107106