Blackberry Calendar Appointments and Address Book Sync Issues

Blackberry Calendar Appointments and Address Book Sync Issues

Blackberry Calendar Appointments and Address Book Sync Issues Homepage

Please see Blackberry_Calendar_Appointments_and_Address_Book_Sync_Issues

Calendar Appointments And Or Address Book Not Syncing

Calendar appointments and/or Address Book sync issues do not sync with Zimbra Server, while messages are syncing normally.

Resolution Steps
  1. Stop Blackberry Controller Service
  2. Start MS Outlook 2007
    • Does it prompts you to choose a profile? If it does not, this needs to be corrected.
      • Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile.
    • Choose the BlackberryServer profile to start Outlook
    • Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook.

If appointments/contacts are not synced in the Outlook profile see ZCB_and_BES_Logs_-_BlackBerry and provide both ZCB and BES logs to Zimbra Support.

Syncing Of Calendar Takes Long Time

Synchronization of calendar items originated from BB device to ZCS may take long time.

Resolution Steps

If the steps above for Calendar_Appointments_And_Or_Address_Book_Not_Syncing doesn't correct Appointments/Address Book synchronization you'll want to rebuild ZCB.

  1. Stop Blackberry Controller service
  2. Open Windows Task Manager
    • Make sure Outlook.exe and CalHelper.exe are not running. Stop processes if necessary
  3. Open Control Panels - Add/Remove Programs and select Zimbra Connector for BES
    • Choose change option and select option to repair ZCB
  4. Start Blackberry Controller service


Verified Against: unknown Date Created: 6/15/2009
Article ID: Date Modified: 2022-02-04

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