BES set to use the local contacts list instead of the GAL

BES Set To Use The local Contacts List Instead Of The GAL

BES Set To Use The local Contacts List Instead Of The GAL Homepage

Please see BES_set_to_use_the_local_contacts_list_instead_of_the_GAL

Doesn't Work After An Upgrade Of BES Or A Windows Update

After an upgrade of BES or Windows Update, Outlook may be set to use local contacts for address resolution instead of GAL.

Example error from BES MAGT log:

[40210] (05/21 00:01:57.843):{0x8D0} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] 
    failed for DisplayName='John Smith', trying method #2
[40210] (05/21 00:01:57.843):{0x17C4} Failed to Resolve Name in ScanGAL. user: 
    John Smith, hResult: <8004010f>
[40210] (05/21 00:01:57.859):{0x17C4} Failed to Resolve Name in ScanGAL. user: 
    Jane Smith, hResult: <8004010f>
Steps to resolve this issue

  1. Stop BB controller and terminate Outlook.exe from Task Manager if running
  2. Start MS Outlook and choose the ‘BlackBerryServer’ profile when prompted
    • Hit CTRL+SHIFT+B to open up address book dialog.
    • Choose ‘Global Address List’ in combo box and check if GAL is already populated.
      • If GAL is not populated, please force GAL sync using the button on zcb logging control. (/Start/Run/zcologctl)
      • If GAL is populated, it is possible that GAL is not set for resolution.
        • Please go to Tools->Options->Switch to the list box titled ‘When sending mail, check names …’ -> add GAL to the list if it is not there already.
  3. To check if GAL resolution is working, please try to open new ‘compose mail’ dialog, type one of the names that is present in the GAL in edit box located in front of ‘To’ button and then hit CTRL+K
  4. Outlook should underscore the name confirming that it was resolved.
  5. Sync in BES should start function properly once you will confirm that names can be resolved successfully in Outlook as described above.
  6. Stop Outlook and make sure outlook.exe is not running in Task Manager. Terminate if needed
  7. Start BB Controller service
To Permanently Fix Issue

To permanently fix this issue add the below registry entry.

  • HCRU\Software\Zimbra\FixABContainersForGALResolution

In case if value above is set to '1' zcb will fix GAL resolution problem at the time of restart of BB controller.


Verified Against: unknown Date Created: 6/2/2009
Article ID: Date Modified: 2022-02-04

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