Autodiscover

Autodiscover for Outlook, Exchange Activesync and Exchange Web Services

   KB 22222        Last updated on 02/25/2016  




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Autodiscover uses the Network Edition features Exchange Activesync (EAS) and Exchange Web Services (EWS) to allow any Mail Client that supports Autodiscover to configure the appropriate Server settings for Communication, so you don’t have to input all the configuration manually. It’s very useful for IT Administrators and for all Users. Autodiscover also uses SSL certificates. For several years, Microsoft has recommended the use of Public domain names for Active Directory domains to avoid the use of non-public TLD like domain.local.

How does Autodiscover work?

Outlook, or the Mail App, has a few ways to look for domain information when configuring itself based on the user's email address.

Autodiscover-th.png

Example using just the DNS SRV record in Zimbra

Let's say I want to set up Outlook as john@example.com, but my site does not have the required Autodiscovery XML files set up. I enter that email address in Outlook, now Outlook does the following:

Creating the proper DNS entries

To set the proper DNS, you should have 2 different DNS entries.

  • The first one is a CNAME DNS entry pointing to the proper Zimbra FQDN, for example autodiscover.zimbra.io to zimbra86.zimbra.io. Please be aware that the SSL Certificate needs to have the autodiscover.zimbra.io inside using a Wildcard Certificate or a SAN for the record, or Autodiscover will fail in this step:
Autodiscover-DNS-001.png

If you are using CLI, add the next into the domain ZONE file:

autodiscover IN CNAME mail.example.com
  • The second DNS record that we need is the SRV one, with the Zimbra FQDN, the service, the protocol, the priority, the weight, the port, and the hostname. For example, using Bind you will need to add a DNS entry like the next one:
Autodiscover-DNS-002.png

Note: You can play with the priority and weight of the DNS record for an Autodiscovery HA based in DNS. If you are using CLI, add the next into the domain ZONE file:

_autodiscover._tcp IN SRV 0 0 443 mail.example.com

Check the Autodiscover using the DNS

You can check if you have the proper DNS configuration using the regular DNS tools provided by your Operating System. This doesn't necessarily mean that your Autodiscover works in the Zimbra server, but at least you can see if you have properly configured your DNS Server.

In Microsoft Windows

You can test it in Microsoft Windows using nslookup, open a CMD, and introduce the next command to test your Autodiscover DNS record:

nslookup -q=srv _autodiscover._tcp.example.com
Autodiscover-DNS-003.png

In Linux/OS X

You can test it in Linux or OS X using dig, open a terminal/console, and introduce the next command to test your Autodiscover DNS record:

dig _autodiscover._tcp.example.com SRV
Autodiscover-DNS-004.png

Check the Autodiscover using the Official Online Microsoft Tool

Microsoft has an Online tool where we can test the Autodiscovery, if needed: https://testconnectivity.microsoft.com/

Check the Autodiscover for an EAS environment

Important note: You will receive an error if you do not enable the EAS functionality to the account you are testing. Enable the Mobile Sync Feature in the COS.

Autodiscover-005.png

You will see the next window, then select the option called Microsoft Exchange ActiveSync Connectivity Tests > Exchange ActiveSync Autodiscover

Autodiscover-006.png

In the next window, use an account where you can login into your Zimbra server to test Autodiscover. Note: Please use a test account that you can delete later, or use an account where you can change the password after this test.

Autodiscover-007.png

After a few seconds, you will be able to see the results. In this case everything seems to be OK:

Autodiscover-008.png

If we click Expand All, we can see the steps that Autodiscover tried to work. As explained before, the only step that works here is the DNS one because:

  • First, in example.com I don't have the Zimbra Server, I have my regular Website.
  • Second, because autodiscover.example.com doesn't have the proper SSL certificate. I have a SSL certificate for mail.example.com for example.
  • Third, finally the DNS record is valid, and Outlook can use this method to get the configuration.
Autodiscover-009.png

The autodiscover Log trace for EAS

You can see under the /opt/zimbra/log/mailbox.log the attempt of the Autodiscover and the final OK response, you can see in the Autodiscover content the Exchange Activesync data:

2015-08-04 18:32:34,804 INFO  [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - Handling autodiscover request...
2015-08-04 18:32:34,808 WARN  [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - No basic auth header in the request
2015-08-04 18:32:34,808 WARN  [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - HTTP/1.1 401 Unauthorized
2015-08-04 18:32:35,072 INFO  [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - Handling autodiscover request...
2015-08-04 18:32:35,081 INFO  [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - Response: <?xml version="1.0"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/mobilesync/responseschema/2006">
<Culture>en:en</Culture>
<User>
<DisplayName>admin</DisplayName>
<EMailAddress>admin@zimbra.io</EMailAddress>
</User>
<Action>
<Settings>
<Server>
<Type>MobileSync</Type>
<Url>https://zimbra86.zimbra.io:8443/Microsoft-Server-ActiveSync</Url>
<Name>https://zimbra86.zimbra.io:8443/Microsoft-Server-ActiveSync</Name>
</Server>
</Settings>
</Action>
</Response>
</Autodiscover>

2015-08-04 18:32:35,081 INFO [qtp509886383-258:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.124;] AutoDiscoverServlet - sending autodiscover response...

Check the Autodiscover for an EWS environment

Important note: You will receive an error if you will not enable the EWS functionality to the account you will test. You need to enable EWS Feature in the COS. Important note: EWS only works if you have the Proxy role installed and properly configured.

Autodiscover-004.png

You will see the next window, then select the option called Microsoft Office Outlook Connectivity Tests > Outlook Autodiscover

Autodiscover-000.png

In the next Window, use an account where you can login into your Zimbra server to test Autodiscover. Note: Please use a test account that you can delete later, or use an account where you can change the password after this test.

Autodiscover-001.png

After a few seconds, you will be able to see the results. In this case everything seems to be OK:

Autodiscover-002.png

If we click Expand All, we can see the steps that Autodiscover tried to work. As explained before, the only step that works here is the DNS one because:

  • First, in example.com I don't have the Zimbra Server, I have my regular Website.
  • Second, because autodiscover.example.com doesn't have the proper SSL certificate. I have a SSL certificate for mail.example.com for example.
  • Third, finally the DNS record is valid, and Outlook can use this method to get the configuration.
Autodiscover-003.png

The autodiscover Log trace for EWS

You can see under the /opt/zimbra/log/mailbox.log the attempt of the Autodiscover and the final OK response, you can see in the Autodiscover content the EWS data:

2015-08-04 18:37:40,648 INFO  [qtp509886383-286:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - Handling autodiscover request...
2015-08-04 18:37:40,654 WARN  [qtp509886383-286:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - cannot parse body: 
2015-08-04 18:37:40,654 WARN  [qtp509886383-286:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - HTTP/1.1 400 Body cannot be parsed
2015-08-04 18:37:41,345 INFO  [qtp509886383-288:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - Handling autodiscover request...
2015-08-04 18:37:41,354 WARN  [qtp509886383-288:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - No basic auth header in the request
2015-08-04 18:37:41,354 WARN  [qtp509886383-288:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - HTTP/1.1 401 Unauthorized
2015-08-04 18:37:41,611 INFO  [qtp509886383-288:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - Handling autodiscover request...
2015-08-04 18:37:41,617 INFO  [qtp509886383-288:https://127.0.1.1:8443/Autodiscover/Autodiscover.xml] [oip=134.170.52.123;] AutoDiscoverServlet - Response: <?xml version="1.0"?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>admin</DisplayName>
<EmailAddress>admin@zimbra.io</EmailAddress>
<DeploymentId>dacff30e-ee1d-4b5e-98f1-037a6a45dbfd</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<EwsUrl>https://zimbra86.zimbra.io:8443/ews/Exchange.asmx</EwsUrl>
</Protocol>
</Account>
</Response>
</Autodiscover>

Configure the Mail Clients

Now that you have your Autodiscover properly configured, you can follow the next Articles to configure your Mail clients:

Identified Support/Known Issues

Known issues include the following bugs:

  • Bug 85262 - Admin: Add Appendix to Admin Guide which documents the various autodiscovery settings
  • The Zimbra Environment must have a properly configured setting for zimbraPublicServiceHostname at the start in order for Autodiscover to be successfully configured.
Verified Against: ZCS 8.6, 8.5 Date Created: 08/04/2015
Article ID: https://wiki.zimbra.com/index.php?title=Autodiscover Date Modified: 02/25/2016



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Wiki/KB reviewed by Jorge SME2 Gayle B. Last edit by Gren Elliot
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