After Upgrade Mobile Devices Stop Working

After Upgrade Mobile Devices Stop Working

   KB 21479        Last updated on 07/11/2015  




0.00
(0 votes)

Purpose

After upgrading to a new Zimbra Collaboration Server, there have been many reports where mobile devices are unable to connect right after the upgrade. There have been reports of this happening after an upgrade to, ZCS 8.0.8, 8.0.9, 8.5.0, 8.5.1, and 8.6.0.

  • Note: The information shown in this wiki article works only if Mobile Devices were able to sync to ZCS before the upgrade.

Resolution

First you can take a look at the sync.log to see if there is any activity in the log that may describe the problem:

tail -f /opt/zimbra/log/sync.log

If the sync.log is not active, at an appropriate time, try restarting mailboxd, and the MTA services:

su - zimbra
zmmailboxdctl restart

Then issue this command on your MTA server:

su - zimbra
zmmtactl restart

Then check sync.log to see if devices are able to sync to ZCS.

If this does not resolve the problem do try to undeploy and redeploy the mobilesync zimlet.

Run the below command to undeploy the zimlet.

zmzimletctl undeploy com_zimbra_mobilesync

To deploy the zimlet again, Run the below command.

cd zimlets-network/
zmzimletctl deploy com_zimbra_mobilesync.zip

Flush the zimlet cache

zmprov fc zimlet

Additional Content

  • Bug 97678 - (Mobile Devices not able to connect after upgrade)
Verified Against: Zimbra Collaboration 8.5, 8.6 Date Created: 04/15/2015
Article ID: https://wiki.zimbra.com/index.php?title=After_Upgrade_Mobile_Devices_Stop_Working Date Modified: 07/11/2015



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »


Wiki/KB reviewed by Raunaq Fred Jenny Last edit by Jorge de la Cruz
Jump to: navigation, search