Addresses showing in autocomplete that aren't in GAL

Addresses showing in autocomplete that aren't in GAL

   KB 21821        Last updated on 07/11/2015  




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Purpose

Addresses showing in autocomplete that aren't in GAL.

Resolution

  • When autocompleting, does the 'Forget' option show up? If so, click on that.
  • Check the address books under 'Contacts', including the 'Emailed Contacts' folder. If present here, delete them.
  • If it still shows up, it's probably in the ranking table. To confirm, run:
zmmailbox -z -m user@example.com autoComplete -v jason

Where 'user@example.com' is the account, and 'jason' is the auto-complete entry.

If the output shows the entry in the ranking table, like so:

$ zmmailbox -z -m user@example.com autoComplete -v jason

Ranking    type id fid display email
-------------------------------------------------------------------
     16 rankingTable                <jason@example.com>
     10 rankingTable                <jason.johnson@otherplace.com>

We'll have to reset the ranking table. To do so, run:

zmsoap -z -m user@example.com RankingActionRequest/action @op=reset

Note: Please note that this will reset it for all the contacts in a user's account. There won't be any data loss, i.e., no contacts will be removed, only their ranking will be reset.

Additional Content

  • No related content.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/16/2015
Article ID: https://wiki.zimbra.com/index.php?title=Addresses_showing_in_autocomplete_that_aren%27t_in_GAL Date Modified: 07/11/2015



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Wiki/KB reviewed by SME1 SME2 Jenny Jarrard Last edit by Jorge de la Cruz
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