Addresses showing in autocomplete that aren't in GAL

Addresses showing in autocomplete that aren't in GAL

   KB 21821        Last updated on 2015-07-11  

(0 votes)


Addresses showing in autocomplete that aren't in GAL.


  • When autocompleting, does the 'Forget' option show up? If so, click on that.
  • Check the address books under 'Contacts', including the 'Emailed Contacts' folder. If present here, delete them.
  • If it still shows up, it's probably in the ranking table. To confirm, run:
zmmailbox -z -m autoComplete -v jason

Where '' is the account, and 'jason' is the auto-complete entry.

If the output shows the entry in the ranking table, like so:

$ zmmailbox -z -m autoComplete -v jason

Ranking    type id fid display email
     16 rankingTable                <>
     10 rankingTable                <>

We'll have to reset the ranking table. To do so, run:

zmsoap -z -m RankingActionRequest/action @op=reset

Note: Please note that this will reset it for all the contacts in a user's account. There won't be any data loss, i.e., no contacts will be removed, only their ranking will be reset.

Additional Content

  • No related content.

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 04/16/2015
Article ID: Date Modified: 2015-07-11

Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Wiki/KB reviewed by SME1 SME2 Jenny Jarrard Last edit by Jorge de la Cruz
Jump to: navigation, search