Zimbra ZCB/BES User FAQ

Revision as of 20:05, 17 January 2008 by SamK (talk | contribs) (New page: == Zimbra BES User FAQ == This page lists frequently asked questions by BlackBerry users connecting to their Zimbra mailbox via BES & the Zimbra Connector for BES. === How can I delete ...)

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Zimbra BES User FAQ

This page lists frequently asked questions by BlackBerry users connecting to their Zimbra mailbox via BES & the Zimbra Connector for BES.


How can I delete all data, or all data and applications, from the BlackBerry smartphone (aka wipe handhelp)

Why are messages delete from the device deleted from the server?

Why aren't new messages that are added to folders other than the Inbox displayed on the device?

  • For folders other than Inbox, you must configure folder redirection. See RIM article KB04297 for more details. Only option 1 is currently supported.

Why aren't certain modififications synchronized in real-time?

  • "The wireless email reconciliation feature processes requests in batches. As messages are read, deleted, moved, and so on, these modifications are queued and sent to the BlackBerry Enterprise Server for each batch. Batching delays the wireless synchronization of folders (management) and message status while the information is being queued and the batches are being created. The batching process is designed to regulate the amount of wireless traffic the BlackBerry Enterprise Server has to process so that it does not become inundated with requests that the worker threads need to process." -- From RIM's "Wireless Email Reconciliation" documentation.
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