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{{Article Footer|Zimbra Collaboration Suite 8.7|02/03/2016}}
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Revision as of 15:29, 5 April 2016

Zimbra Two-factor authentication

   KB 22531        Last updated on 2016-04-5  

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Coming with Zimbra Collaboration 8.7 (only in Network Edition) is an exciting new feature: two-factor authentication (also known as 2FA). Two-factor authentication is a technology that provides identification of users with the combination of two different components. These components may be something that the user knows (like a password, UserID, etc) and something that the user possesses (a good example can be a smartphone, or USB-key, etc.)


How it works

The use of two-factor authentication to prove your users’ identity is based on the premise that an unauthorized actor is unlikely to be able to supply both factors required for access. If, in an authentication attempt, at least one of the components is missing or incorrect, the user’s identity is not established with sufficient certainty and access to the user Zimbra Mailbox being protected by two-factor authentication remains blocked.

(source: Wikipedia)

How to enable it

Admin Console

The two-factor authentication feature must be enabled in the Admin Console, and it can be enabled at User or Class-of-service level. This allows precise control over the users Security. Therefore, you can enable this feature just for the most critical Mailboxes in the environment, to all users, etc.

To enable it in the Admin Console: Home > Configure > Class of service > yourCOSname > Advanced > Two Factor Authentication

Use the check-boxes to:

  • Enable two-factor authentication: enable or disable the two-factor authentication feature
  • Require two-step authentication: all users will need to configure the 2FA
  • Number of one-time codes to generate (per each user): more information here
  • Enable application passcodes: for legacy applications that don’t support 2FA. You can generate exceptions codes for them.


How to enable two-factor authentication feature (User Web Client)

Once the Admin has been enabled and configured the 2FA, users will see a new option under Preferences > Accounts, called Two Factor Authentication


If the user clicks on the Setup two-step authentication link, the configuration process will begin.

The first step shows a brief description about two-step authentication. The user must click on Begin Setup.


Next step will be introduce the user current password, if you remember the theory of 2FA, this will be “the component the user knows”. Once the user wrote the password, click on Next.


The next step retrieves the other component the user must have, in this case an app in the smartphone. The Two Factor authentication wizard will show a Wiki link with the OTP Apps Zimbra recommends to use.


Once the user has installed the App, the 2FA wizard will show a unique key that the user must enter in the Smartphone OTP App.


How to Install and Configure an OTP smartphone app

In this example, I will use Google authenticator, but please visit our Wiki where you can find other options. In the App Store or Play Store, search by Google authenticator, then click Install.


Once the app is installed, open it, and click Begin Setup.


The app will ask if you want to configure a Manual entry or Scan a barcode. Zimbra Collaboration 8.7 supports only manual entry for now. However, keep in mind the next Bug where it is being discussed to add the option to support barcodes.


To configure the App, the users must add an email address and the unique Key from the Zimbra Web Client.


All done! Now the app is configured and will show a 6-digit code that changes after 15 seconds.


Finishing the configuration in the Web Client

Once the user has the App configured and showing the 6 digit code, the user can enter the Code in the wizard window and click Next.


The two-step authentication feature is now enabled, and the user will be prompted for a code in each new Browser, smartphone, computer, or app where he or she tries to access the account.


In the users’ Preferences > Accounts > Account Security (if the Admin has enabled these options under the COS), the user will see more options like the one-time codes, Trusted devices, and Applications. as


Testing Zimbra Two-factor authentication

Testing a new Web Browser session in a new Computer

If the user now goes to another Web Browser, computer, smartphone, or if he or she tries to configure Zimbra Desktop, the user will successfully pass the two-factory authentication. For example on the Web Client: One-time Codes


With the two-factor authentication enabled, there may be a situation when the smartphone doesn’t have battery to answer the code challenge, or the device has been lost, etc. For cases like this, Zimbra introduces the One-time codes functionality. This function allow users to generate multiple codes to use in case of emergency. The total number of one-time codes can be configured by the Admin.

The user can click on the One-time codes View option to see the codes. The user must keep the codes secure (written somewhere, in another device, etc.).


Testing Zimbra Desktop with 2FA

  • Pending

Testing Zimbra Connector for Outlook with 2FA

  • Pending

Additonal Content

Identified Support Issues

  • No Support issues reported yet.
Verified Against: Zimbra Collaboration Suite 8.7 Date Created: 02/03/2016
Article ID: https://wiki.zimbra.com/index.php?title=Zimbra_Two-factor_authentication Date Modified: 2016-04-05

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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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