Difference between revisions of "Zimbra Next Generation Modules/Known Issue/Missing NG Modules After Installation"

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Latest revision as of 23:04, 30 August 2017


Missing NG Modules After Installation

Issue

After installing NG features, they do not appear within the admin UI. The Mailbox log shows a soap error similar to:


2017-08-30 18:29:08,780 WARN  [qtp649734728-336:https:https://10.111.11.111:7071/service/admin/soap/zextras]   
[name=admin@domain.com;mid=1;ip=172.99.99.999;port=50798;ua=ZimbraWebClient - GC60 (Mac);] SoapEngine - cannot dispatch request
com.zimbra.common.service.ServiceException: unknown document: zextras
ExceptionId:qtp649734728-336:https:https://10.111.11.111:7071/service/admin/soap/zextras:1504132148780:13f30d8ae00c00ae
Code:service.UNKNOWN_DOCUMENT
        at com.zimbra.common.service.ServiceException.UNKNOWN_DOCUMENT(ServiceException.java:302)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:530)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)


Cause

Systems that have been upgraded to 8.8 and did not install NG features can install them using the 8.8 installer. But the installer does not fully enable the NG features once the system is running 8.8. The system admin will need to set zimbraNetworkModulesNGEnable to True and restart the zmmailboxdctl service to fully enable NG features.

zmprov ms `zmhostname` zimbraNetworkModulesNGEnabled TRUE
zmmailboxdctl restart


Note: Restarting zmmailboxdctl will cause the web cleint to be inaccessible temporally until Java is restarted.

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