Zimbra Mobile Installation and Setup for iPhone
|This article applies to the following ZCS versions.|
Zimbra Collaboration Server Network Edition with Zimbra Mobile enabled integrates natively over-the-air with the Mail, Contact and Calendar applications on any Apple iPhone, iPod Touch or iPad. By using the ActiveSync protocol no additional download is required, only that Wi-Fi or a wireless data plan is enabled. After a simple configuration step users can work virtually anywhere with their Zimbra account on the go.
You can use the Apple iPhone to access your Zimbra account three primary ways:
- Entering Zimbra Mobile settings for email, contact and calendar sync
- View Zimbra in the Safari mobile web browser
- Entering IMAP/POP3 email settings
For more information about ActiveSync, go to http://en.wikipedia.org/wiki/ActiveSync.
Important: Performing the following steps can delete all of the existing contacts on your iPhone. This is a common problem for iPhone users when creating a new ActiveSync account. You should ensure that you have backed up all of your contacts before proceeding.
Installation and Setup for iPhone
1. On your iPhone Home screen, tap the Settings icon (the Gears icon). Scroll down and select Mail, Contacts, Calendars.
2. Select Add Account.
3. Choose Microsoft Exchange.
4. Enter your account information.
- Email. This is your company email address (for example, email@example.com)
- Domain. This is your company's email server domain (for example, mail.company.net... the *same base URL you type in the browser for the Zimbra Web Client). For a simple explanation of a domain, see http://computer.howstuffworks.com/dns2.htm.
- Username. This is the Zimbra username of your account; the same one you use to log in to the Zimbra Web Client (for example, firstname.lastname@example.org)
- Password. This is your Zimbra password (the same one used for the Zimbra Web Client)
- Use SSL. You will see an On/Off slider for SSL. Your administrator can tell you more about SSL and if you need to use it, but typically if you access your Zimbra Web Client using a URL beginning with https:// then you want SSL set to On. For a simple explanation of SSL, see http://computer.howstuffworks.com/encryption4.htm.
5. Select to synchronize Mail, Contacts, and/or Calendars by setting the sliders to On.
If you already have Contacts, a screen displays asking if you want to keep your current contacts on your iPhone. If you select to Keep on My iPhone, you may see duplicate entries of your contacts.
6. Click Save. Your Zimbra Mobile account is now set up and synchronizes. You can now edit your global or account-specific settings as described in the next section, Changing Your Account Settings.
Changing Your Account Settings
Once you have successfully set up your account, you should begin to see mail folders contacts and your calendar(s) appear on the device. After, you may choose to edit either global or account-specific settings.
In Settings > Mail, Contacts, Calendars you can set global or account-specific usability controls for your email account(s), including settings such as the number of messages to show, how many lines of an email to preview, font size, how often to sync, and more.
Note: When you make a global setting, all your email accounts are affected. When you make an account-specific setting, only the selected email account is affected.
Calendar Sync Filter
Select your Zimbra Account and then select Account Info to adjust whether you want any of the syncing options changed, how many days of email and which folders you want synced.
Important: If you have a large Calendar, you may have some issues if syncing more than 200 appointments.
Email Sync Filter
Select your Zimbra Account and then select Account Info to adjust whether you want any of the syncing options changed, how many days of email and which folders you want pushed.
Important: If you select No Limit and you have a large amount of email, you may have some issues syncing.
Accessing ZCS using Zimbra Mobile Web Client
All devices with an HTML-compatible browser can access Zimbra email, contacts, calendar, and briefcase using the Zimbra Mobile Web Client.
To use the Zimbra Mobile Web Client, open the HTML-compatible browser (the Safari icon on your iPhone) on your phone and type in the URL of your Zimbra Server with a /m/ at the end of the URL. For example:
Getting Zimbra Email Using IMAP/POP3
You can read your email on the iPhone just like you would with a desktop email client by setting it up for IMAP or POP3 access. This option is available to both free Open Source users and paying Network Edition users.
Note: This method only syncs email messages. To access your Zimbra contacts and calendars, use either Zimbra Mobile Web client in the Safari browser or upgrade to Zimbra Network Edition.
- Under Mail settings, select "Add Account..."
- Select "Other"
- Select "IMAP", "POP3", or "Exchange"
- Fill in the "Name", "Address", and "Description" fields
- Provide "Host Name", "User Name", and "Password" in the "Incoming Mail Server" section. The iPhone will automatically detect IMAP over SSL if your server requires it. If your server requires a non-default TCP port specification, use the hostname:port format in the "Host Name" field. SSL settings can be adjusted later under the "Advanced" section in the mail account settings.
- In the "Outgoing Mail Server (SMTP)" section, provide settings for "Host Name", "User Name" and "Password". As with the incoming mail server, the "Host Name" setting accepts the hostname:port format if the outgoing mail server uses a non-default TCP port.
- Save the configuration
Sub-Folders: Setting the IMAP Path Prefix to "INBOX" allows for the browsing of folders child folders of "Inbox", but peer folders such as Sent, Drafts, Trash, and Junk folders are not displayed.
General Notes for Administrators
Accessing Zimbra with "Tethered" Sync Options
It is possible to sync iPhone contacts and calendar using Connector for iSync (Apple) or Connector for Outlook (Windows) or on Linux via iTunes. These options are unsupported by Zimbra and we recommend using Zimbra Mobile instead.
SSL Certificates, the iPhone, and Zimbra Mobile
The iPhone prefers non-selfsigned SSL connections. If you have a self signed certificate, then it would be a good idea to install the iPhone Configuration Utility to deploy a self signed certificate on the iPhone: http://www.apple.com/support/iphone/enterprise/
The SSL certificate for an Exchange Active Sync server must have as its primary name the name by which the iPhone clients will address the server. This becomes important in situations where the Zimbra server is being run in a split-horizon DNS environment, because the name by which you address the EAS server must resolve to the same (public) IP address, no matter where you are; this may mean that users who have no name for their Zimbra server which behaves this way will need to add one, and such users will need to make sure that name is primary when they rebuild their cert.
Creating New Mail Notification via SMS
You may wish for the Zimbra server to send you a text message when you receive a new e-mail.
- Click Options
- Choose Mail
- Check "Enable address for new mail notifications"
- Type your SMS address in e-mail format form. eg: email@example.com
- Click Save
Now the server will text message you when you receive a new message. Text messaging rates may apply.
Microsoft Outlook Connector Install Guide
Setting your Default Profile in Outlook
Zimbra Connector Apple iSync Guide
Apple KB: iPhone: Mail Settings
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