Zimbra Desktop General FAQ: Difference between revisions
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== General Questions == | == General Questions == | ||
====What is | ====What is Zimbra Desktop (ZD)?==== | ||
: | :ZD is a free and open source email software application. It's cross-platform, available on Windows, Mac OS and Linux. ZD can work with many types of servers to synchronize email, contacts and calendar data between user's mailboxes on servers and local data stored on your computer disk. While synchronization requires network connectivity, ZD can be used when the user's computer is not connected to the network. | ||
====Why should I use | ====Why should I use ZD instead of other email software?==== | ||
:While similar to competing products like Outlook and Thunderbird, | :While similar to competing products like Outlook and Thunderbird, ZD offers users many advantages not found elsewhere. See [http://wiki.zimbra.com/index.php?title=Zimbra_Desktop_FAQ#Feature_Comparison_with_Competing_Products here] for a high level feature comparison. | ||
====Is | ====Is ZD really free?==== | ||
:Yes. | :Yes. ZD is open source and free. We make both the software code and the application itself available to anyone at no charge. Please see [http://www.zimbra.com/license/zimbra_public_eula_2.1.html here] for license information. | ||
====Does | ====Does ZD contain any spyware?==== | ||
:Absolutely not. In fact 100% of the | :Absolutely not. In fact 100% of the ZD code is open source so everything the software does it open to the public. | ||
====What types of accounts are supported by | ====What types of accounts are supported by ZD?==== | ||
:To date, | :To date, ZD supports the following account types: | ||
:*Zimbra | :*Zimbra | ||
:*Yahoo! Mail | :*Yahoo! Mail | ||
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====What is a Zimbra account?==== | ====What is a Zimbra account?==== | ||
:A Zimbra account is hosted by a server running the Zimbra Collaboration Suites (ZCS) servers. In order to use | :A Zimbra account is hosted by a server running the Zimbra Collaboration Suites (ZCS) servers. In order to use ZD with your Zimbra account, your service provider or your employer must be running ZCS 5.0 or later. | ||
====Do I need a Zimbra account in order to use YZD?==== | ====Do I need a Zimbra account in order to use YZD?==== | ||
:Not at all. You can use | :Not at all. You can use ZD with any types of accounts we support. | ||
====Can I setup multiple accounts of the same or different types in one installation?==== | ====Can I setup multiple accounts of the same or different types in one installation?==== | ||
:Yes. You can setup as many or as few accounts as you need. For example, you can setup two Yahoo! Mail accounts of different usernames or domains, one Gmail account, and one POP3 account for your company's POP server. | :Yes. You can setup as many or as few accounts as you need. For example, you can setup two Yahoo! Mail accounts of different usernames or domains, one Gmail account, and one POP3 account for your company's POP server. | ||
====Is | ====Is ZD available in my language?==== | ||
:To date, | :To date, ZD supports the following languages: | ||
:*Chinese (Simplified) - 中文 (简体) | :*Chinese (Simplified) - 中文 (简体) | ||
:*Chinese (Traditional) - 中文 (繁體) | :*Chinese (Traditional) - 中文 (繁體) | ||
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====How do I get help with using the software?==== | ====How do I get help with using the software?==== | ||
:First, we recommend that you read this FAQ. Secondly, the [http://wiki.zimbra.com/index.php?title= | :First, we recommend that you read this FAQ. Secondly, the [http://wiki.zimbra.com/index.php?title=Zimbra_Desktop ZD Wiki page] has a lot of information about the latest release. Thirdly, you can read the help pages at [http://www.zimbra.com/desktop/help/en_US/Zimbra_Mail_Help.htm http://www.zimbra.com/desktop/help/en_US/Zimbra_Mail_Help.htm] or a localized version in your language. Finally, you can get help on [http://www.zimbra.com/forums/zimbra-desktop the YZD forum]. When posting to the forum, please always include: | ||
:* the version number and build number. (Find this in the envelope icon, About | :* the version number and build number. (Find this in the envelope icon, About Zimbra Desktop section. The icon displays in the Windows Tray or in the Mac Dock row) | ||
:* what platform (Windows, Mac, Linux) | :* what platform (Windows, Mac, Linux) | ||
:* what mail service (ZCS, Yahoo! or Gmail, etc) | :* what mail service (ZCS, Yahoo! or Gmail, etc) | ||
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:If this is your first time, you will need to register an account with your email address. By doing this you will be notified on every update to the bug you file. | :If this is your first time, you will need to register an account with your email address. By doing this you will be notified on every update to the bug you file. | ||
====I have this brilliant idea to make | ====I have this brilliant idea to make ZD 10 times better. How do I get it into the product?==== | ||
:Go to [http://bugzilla.zimbra.com/enter_bug.cgi?product=ZCS Zimbra Bugzilla] and select ZCS and then Desktop Client as the Component. Select "enhancement" as Severity. We always love to hear cool ideas. | :Go to [http://bugzilla.zimbra.com/enter_bug.cgi?product=ZCS Zimbra Bugzilla] and select ZCS and then Desktop Client as the Component. Select "enhancement" as Severity. We always love to hear cool ideas. | ||
Revision as of 17:38, 3 February 2010
General Questions
What is Zimbra Desktop (ZD)?
- ZD is a free and open source email software application. It's cross-platform, available on Windows, Mac OS and Linux. ZD can work with many types of servers to synchronize email, contacts and calendar data between user's mailboxes on servers and local data stored on your computer disk. While synchronization requires network connectivity, ZD can be used when the user's computer is not connected to the network.
Why should I use ZD instead of other email software?
- While similar to competing products like Outlook and Thunderbird, ZD offers users many advantages not found elsewhere. See here for a high level feature comparison.
Is ZD really free?
- Yes. ZD is open source and free. We make both the software code and the application itself available to anyone at no charge. Please see here for license information.
Does ZD contain any spyware?
- Absolutely not. In fact 100% of the ZD code is open source so everything the software does it open to the public.
What types of accounts are supported by ZD?
- To date, ZD supports the following account types:
- Zimbra
- Yahoo! Mail
- Gmail
- Windows Live Mail
- AOL Mail
- Microsoft Exchange (IMAP access only)
- Other email services providing POP3 or IMAP4 access
What is a Zimbra account?
- A Zimbra account is hosted by a server running the Zimbra Collaboration Suites (ZCS) servers. In order to use ZD with your Zimbra account, your service provider or your employer must be running ZCS 5.0 or later.
Do I need a Zimbra account in order to use YZD?
- Not at all. You can use ZD with any types of accounts we support.
Can I setup multiple accounts of the same or different types in one installation?
- Yes. You can setup as many or as few accounts as you need. For example, you can setup two Yahoo! Mail accounts of different usernames or domains, one Gmail account, and one POP3 account for your company's POP server.
Is ZD available in my language?
- To date, ZD supports the following languages:
- Chinese (Simplified) - 中文 (简体)
- Chinese (Traditional) - 中文 (繁體)
- Danish - Dansk
- Dutch - Nederlands
- English (AU)
- English (GB)
- English (US)
- Spanish - Español
- French - Français
- German - Deutsch
- Italian - Italiano
- Japanese - 日本語
- Korean - 한국어
- Polish - polski
- Portuguese (Brazilian) - Português (do Brasil)
- Russian - Русский
- Swedish - Svenska
How do I get help with using the software?
- First, we recommend that you read this FAQ. Secondly, the ZD Wiki page has a lot of information about the latest release. Thirdly, you can read the help pages at http://www.zimbra.com/desktop/help/en_US/Zimbra_Mail_Help.htm or a localized version in your language. Finally, you can get help on the YZD forum. When posting to the forum, please always include:
- the version number and build number. (Find this in the envelope icon, About Zimbra Desktop section. The icon displays in the Windows Tray or in the Mac Dock row)
- what platform (Windows, Mac, Linux)
- what mail service (ZCS, Yahoo! or Gmail, etc)
I found a bug. How do I report it?
- Go to Zimbra Bugzilla and select Desktop Client as Component. It will greatly help Zimbra engineers to investigate your issue if you include as much information as possible, including how one might be able to reproduce what you see. Sometimes screenshots can help. Please always tell us:
- the version number and build number
- what platform
- what mail service (ZCS, Yahoo! or Gmail, etc)
- If this is your first time, you will need to register an account with your email address. By doing this you will be notified on every update to the bug you file.
I have this brilliant idea to make ZD 10 times better. How do I get it into the product?
- Go to Zimbra Bugzilla and select ZCS and then Desktop Client as the Component. Select "enhancement" as Severity. We always love to hear cool ideas.
