Zimbra Desktop General FAQ

General Questions

What is Yahoo! Zimbra Desktop (YZD)?

YZD is a free and open source email software application. It's cross-platform, available on Windows, Mac OS and Linux. YZD can work with many types of servers to synchronize email, contacts and calendar data between user's mailboxes on servers and local data stored on your computer disk. While synchronization requires network connectivity, YZD can be used when the user's computer is not connected to the network.

Why should I use YZD instead of other email software?

While similar to competing products like Outlook and Thunderbird, YZD offers users many advantages not found elsewhere. See here for a high level feature comparison.

Is YZD really free?

Yes. YZD is open source and free. We make both the software code and the application itself available to anyone at no charge. Please see here for license information.

Does YZD contain any spyware?

Absolutely not. In fact 100% of the YZD code is open source so everything the software does it open to the public.

What types of accounts are supported by YZD?

To date, YZD supports the following account types:

• Zimbra
• Yahoo! Mail
• Gmail
• Windows Live Mail
• AOL Mail
• Microsoft Exchange (IMAP access only)
• Other email services providing POP3 or IMAP4 access

What is a Zimbra account?

A Zimbra account is hosted by a server running the Zimbra Collaboration Suites (ZCS) servers. In order to use YZD with your Zimbra account, your service provider or your employer must be running ZCS 5.0 or later.

Do I need a Zimbra account in order to use YZD?

Not at all. You can use YZD with any types of accounts we support.

Can I setup multiple accounts of the same or different types in one installation?

Yes. You can setup as many or as few accounts as you need. For example, you can setup two Yahoo! Mail accounts of different usernames or domains, one Gmail account, and one POP3 account for your company's POP server.

Is YZD available in my language?

To date, YZD supports the following languages:

• Chinese (Simplified) - 中文 (简体)
• Chinese (Traditional) - 中文 (繁體)
• Danish - Dansk
• Dutch - Nederlands
• English (AU)
• English (GB)
• English (US)
• Spanish - Español
• French - Français
• German - Deutsch
• Italian - Italiano
• Japanese - 日本語
• Korean - 한국어
• Polish - polski
• Portuguese (Brazilian) - Português (do Brasil)
• Russian - Русский
• Swedish - Svenska

How do I get help with using the software?

First, we recommend that you read this FAQ. Secondly, the YZD Wiki page has a lot of information about the latest release. Thirdly, you can read the help pages at http://www.zimbra.com/desktop/help/en_US/Zimbra_Mail_Help.htm or a localized version in your language. Finally, you can get help on the YZD forum. When posting to the forum, please always include:

• the version number and build number. (Find this in the envelope icon, About Yahoo! Zimbra Desktop section. The icon displays in the Windows Tray or in the Mac Dock row)
• what platform (Windows, Mac, Linux)
• what mail service (ZCS, Yahoo! or Gmail, etc)

I found a bug. How do I report it?

Go to Zimbra Bugzilla and select Desktop Client as Component. It will greatly help Zimbra engineers to investigate your issue if you include as much information as possible, including how one might be able to reproduce what you see. Sometimes screenshots can help. Please always tell us:

• the version number and build number
• what platform
• what mail service (ZCS, Yahoo! or Gmail, etc)

If this is your first time, you will need to register an account with your email address. By doing this you will be notified on every update to the bug you file.

I have this brilliant idea to make YZD 10 times better. How do I get it into the product?

Go to Zimbra Bugzilla and select ZCS and then Desktop Client as the Component. Select "enhancement" as Severity. We always love to hear cool ideas.