Difference between revisions of "Zimbra Collaboration 7 or previous, zmlicense error handshake failure"

(Error when try to active the license in ZCS 7 or previous)
(Resolution)
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  zmlicense -A /path/to/activation/file
 
  zmlicense -A /path/to/activation/file
  
4.1.- You can do it as well using the Admin Console in Global Settings ⇒ License ⇒ Manually Activate License
+
4.1.- You can also do this using the Admin Console in Global Settings ⇒ License ⇒ Manually Activate License
  
 
[[File:License-error-7-sslv3-003.png|800px]]
 
[[File:License-error-7-sslv3-003.png|800px]]
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  zmlicense -t
 
  zmlicense -t
  
If you have any problem, please don't hesitate contact the Zimbra Support Team.
+
If you have any problems, please don't hesitate contact the Zimbra Support Team.
  
 
== Additional Content ==
 
== Additional Content ==

Revision as of 15:55, 16 October 2015

Zimbra Collaboration 7 or previous, zmlicense error handshake failure

   KB 22395        Last updated on 2015-10-16  




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Purpose

Zimbra is aware of all the SSLv3 vulnerabilities. In our internal work for our Licensing Portal, Zimbra has disabled SSLv3 due to the various security vulnerabilities that exist in the protocol. Customers that are running Zimbra Collaboration 7 or previous versions, are going to be affected when they try to activate their licenses, even if the license is properly issued and still valid.

Error when try to active the license in ZCS 7 or previous

In this example, you can see ZCS 7.2.7 running over a CentOS 6:

# su - zimbra
$ zmcontrol -v
Release 7.2.7_GA_2942.RHEL6_64_20140314190059 CentOS6_64 NETWORK edition.

Let's try now to see if the license is activated or not in a fresh install:

 $ zmlicense -c
license not activated for 7.2.7_GA_2942

If you try to activate it, you will see the next error, due the security reasons we've explained:

$ zmlicense -a
system failure: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure

Resolution

1.- Get the information required (fingerprint, activation ID, license ID and version) for the manual activation from the Admin Console at:

Global Settings ⇒ License ⇒ Manually Activate License

License-error-7-sslv3-002.png

2.- Go to https://support.zimbra.com and log in, go to the license page.

License-error-7-sslv3-001.png

3.- Enter the required information and download the .xml file.

4.- Upload the .xml file to the Zimbra server and enter:

zmlicense -A /path/to/activation/file

4.1.- You can also do this using the Admin Console in Global Settings ⇒ License ⇒ Manually Activate License

License-error-7-sslv3-003.png

5.- Check for successful activation with:

zmlicense -t

If you have any problems, please don't hesitate contact the Zimbra Support Team.

Additional Content

You can read the Manual Activation Wiki:

Verified Against: Zimbra Collaboration Suite 7.0 Date Created: 10/16/2015
Article ID: https://wiki.zimbra.com/index.php?title=Zimbra_Collaboration_7_or_previous,_zmlicense_error_handshake_failure Date Modified: 2015-10-16



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