ZCO license error

Revision as of 12:53, 15 May 2018 by Shanxt (talk | contribs)
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ZCO license error



Problem :

When Zimbra connector for Outlook for a user is configured, following error pops up :

zimbra outlook connection Licensed Failure.
You are not licensed to use the Zimbra Connector with this server. You may continue to access your local data. 
Please contact your system administrator.


Solution :

ZCO is a licensed feature. Users need to have a valid MAPI license to use ZCO.
Check MAPI license on server using :

su - zimbra 
zmlicense -p | grep -i MAPI


It should show the available MAPI license limit as below :

MAPIConnectorAccountsLimit=10000

If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above.



Submitted by: Aarti


Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=ZCO_license_error Date Modified: 2018-05-15



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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Shanxt
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