ZCO license error: Difference between revisions
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Submitted by: Aarti | Submitted by: Aarti | ||
{{Article Footer|ZCS 8.8, 8.7, 8.6|08/08/2017}} | |||
Latest revision as of 12:58, 15 May 2018
ZCO license error
Problem
When Zimbra Connector for Outlook (ZCO) for a user is configured, the following error pops up :
zimbra outlook connection Licensed Failure. You are not licensed to use the Zimbra Connector with this server. You may continue to access your local data. Please contact your system administrator.
Solution
ZCO is a licensed feature. Users need to have a valid MAPI license to use ZCO. Check the number of MAPI licenses on server, as well as the license validity, using :
su - zimbra zmlicense -p | egrep 'MAPI|Valid'
It should show the available MAPI licenses limit and validity as below :
MAPIConnectorAccountsLimit=10000 ValidFrom=20160606000000Z ValidUntil=20211231170000Z
If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above. Accordingly check the validity as well.
Submitted by: Aarti
