Difference between revisions of "ZCO license error"

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{{BC|Certified}}
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=== <h1>ZCO license error</h1> ===
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<br>
=ZCO license error=
 
{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}
 
  
 
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<h2>Problem : </h2>
 
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When Zimbra connector for Outlook for a user is configured, following error pops up :
====Problem====
 
When Zimbra Connector for Outlook (ZCO) for a user is configured, the following error pops up :
 
  
 
  zimbra outlook connection Licensed Failure.
 
  zimbra outlook connection Licensed Failure.
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====Solution====
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<h2>Solution :</h2>
ZCO is a licensed feature. Users need to have a valid MAPI license to use ZCO.
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ZCO is a licensed feature. Users need to have a valid MAPI license to use ZCO. <br>
Check the number of MAPI licenses on server, as well as the license validity, using :
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Check MAPI license on server using :
 
  su - zimbra  
 
  su - zimbra  
  zmlicense -p | egrep 'MAPI|Valid'
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  zmlicense -p | grep -i MAPI
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It should show the available MAPI licenses limit and validity as below :  
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It should show the available MAPI license limit as below :  
 
  MAPIConnectorAccountsLimit=10000
 
  MAPIConnectorAccountsLimit=10000
ValidFrom=20160606000000Z
 
ValidUntil=20211231170000Z
 
  
 
If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above.
 
If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above.
Accordingly check the validity as well.
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Submitted by:  Aarti
 
Submitted by:  Aarti
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{{Article Footer|ZCS 8.8, 8.7, 8.6|8/8/2017}}
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{{NeedSME|Heera|SME2|Copyeditor}}

Revision as of 12:53, 15 May 2018

ZCO license error



Problem :

When Zimbra connector for Outlook for a user is configured, following error pops up :

zimbra outlook connection Licensed Failure.
You are not licensed to use the Zimbra Connector with this server. You may continue to access your local data. 
Please contact your system administrator.


Solution :

ZCO is a licensed feature. Users need to have a valid MAPI license to use ZCO.
Check MAPI license on server using :

su - zimbra 
zmlicense -p | grep -i MAPI


It should show the available MAPI license limit as below :

MAPIConnectorAccountsLimit=10000

If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above.



Submitted by: Aarti


Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=ZCO_license_error Date Modified: 2018-05-15



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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Shanxt
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