Windows Mail app using EAS (Exchange ActiveSync)

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Article Information
This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6 ZCS 8.5 Article ZCS 8.5


Windows Mail app using EAS (Exchange ActiveSync)

Windows Mail app using EAS (Exchange ActiveSync) was released in ZCS 8.5 or above and is a Network Edition feature.

Preparing the COS and checking the license

Use the EAS feature Windows Mail app needs to have a Mobile Sync Accounts in the Zimbra License, you can check the license with the next command:

   zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                
   MobileSyncAccountsLimit=100
   MobileSyncEnabled=true

If we have a valid license and enough accounts to configure it, is the turn to enable the Mobile sync in the COS that we want under Home > Configure > Class of Service > YOURCOS > Zimbra Mobile

Zimbra-eas-wiki-000.png

Configuring the account in Windows Mail app

We need to be sure that we are using Microsoft 8 or above, EAS feature will not work in Windows 7 or earlier .

Click on the Start Button and click on the Mail Icon and search the Feature called Mail

Windows-mail-eas-001.png

Then click on the left corner, and select Settings

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In the Settings section, click on Accounts to create the new Account

Windows-mail-eas-003.png

You will see your Hotmail account, required in Windows 10, click now in Add an Account

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From all the different type of Accounts, select Exchange to configure Zimbra with EAS.

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If our Company has the Autodiscover properly configured, just introduce here your Email and your Password.

Windows-mail-eas-006.png

In the case of our company has not configured the Autodiscover properly, you need to introduce all the information manually.

  • Email address - Your business email address.
  • Server address - Usually is the same URL like the WebClient, (mail.example.com)
  • Domain - The domain of your Company, (example.com)
  • Username - Your username, usually is the first part of the email address, like user@example.com, the username will be user
  • Password - The password from your business email.

Windows-mail-eas-007.png

In case that uses a Self-Signed certificate, and don't have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.

Windows-mail-eas-008.png


The wizard will finish and will ask us to follow the policies that the server has.

Windows-mail-eas-009.png

Test the syncronization between the Mail app and the WebClient

Once the Profile is already configured, just click in the Mail app icon

Once opened, we can check that we have all the items syncronized between the WebClient and the Mail app.

Windows-mail-eas-010.png

Note: We can't check the Shared Items for others users, like Mail folders, calendars, etc. In case that we want it, we need to install and configure the ZCO and use Microsoft Outlook 2010 or above

Contacts

Windows-mail-eas-011.png

Using the Contacts, you will have all the Contacts synchronized between the Mail app and the WebClient.

Windows-mail-eas-012.png

Calendar

Windows-mail-eas-013.png

Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on the Mail App.

Windows-mail-eas-014.png

Advantages of still using the ZCO with a Microsoft Outlook 2010 and above

Zimbra Connector for Outlook (ZCO) have much more options than a configuration with Outlook and EAS, with ZCO you can:

  • Have the Out-of-Office Synced
  • Can see and manage the Shared Items: Mail folders, Calendars, Adress Books, etc.
  • You can have the same rules in Webclient and also in Outlook with ZCO
  • All the signatures will sync, some users have different signatures with a "template emails"
  • Outlook with ZCO permits import a .PST from other Outlook version or previous Backup


Identified Support/Known Issues

Known issues include the following bugs:

Zimbra-eas-wiki-019.png

  • [Bug 83727] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83736] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83747] - Categories and Tags are not displaying in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83750] - Appointment and tasks display in HTML body format in Outlook 2013 Exchange ActiveSync.
  • [Bug 83790] - Contact notes do not display in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83793] - Task reminders in the Zimbra Web Client do not sync when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83801] - Numerous known issues when using Outlook 2013 Exchange ActiveSync.
Verified Against: ZCS 8.6, 8.5, 8.0 Date Created: 04/01/2014
Article ID: https://wiki.zimbra.com/index.php?title=Windows_Mail_app_using_EAS_(Exchange_ActiveSync) Date Modified: 2015-03-13



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