Difference between revisions of "Windows Mail app using EAS (Exchange ActiveSync)"

(Created page with "{{WIP}}{{Article Infobox|||{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}} =Windows Mail app using EAS (Exchange ActiveSync)= Windows Mail app using EAS (Exchange ActiveSync) was rel...")
 
(Windows Mail app using EAS (Exchange ActiveSync))
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=Windows Mail app using EAS (Exchange ActiveSync)=
 
=Windows Mail app using EAS (Exchange ActiveSync)=
  
Windows Mail app using EAS (Exchange ActiveSync) was released in ZCS 8.5 or above and is a Network Edition feature.
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Windows Mail app using EAS (Exchange ActiveSync) is available in ZCS 8.5 or above and is a Network Edition feature.
  
==Preparing the COS and checking the license==
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==Preparing the COS and checking your license==
Use the EAS feature Windows Mail app needs to have a Mobile Sync Accounts in the Zimbra License, you can check the license with the next command:
+
To use the EAS feature Windows Mail app, you need to have a Mobile Sync Accounts in the Zimbra License. You can check your license with the command:
 
     zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                 
 
     zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                 
 
     MobileSyncAccountsLimit=100
 
     MobileSyncAccountsLimit=100
 
     MobileSyncEnabled=true
 
     MobileSyncEnabled=true
  
If we have a valid license and enough accounts to configure it, is the turn to enable the Mobile sync in the COS that we want under '''Home > Configure > Class of Service > YOURCOS > Zimbra Mobile'''
+
If you have a valid license and enough accounts to configure it, enable the Mobile sync in the COS that you want under '''Home > Configure > Class of Service > YOURCOS > Zimbra Mobile'''
  
 
[[File:Zimbra-eas-wiki-000.png|800px]]
 
[[File:Zimbra-eas-wiki-000.png|800px]]
  
==Configuring the account in Windows Mail app==
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==Configuring your account in the Windows Mail app==
We need to be sure that we are using Microsoft 8 or above, EAS feature will not work in Windows 7 or earlier .
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Be sure that you are using Microsoft 8 or above, as the EAS feature will not work in Windows 7 or earlier.
  
Click on the Start Button and click on the '''Mail Icon''' and search the Feature called '''Mail'''
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Click the Start Button and click the '''Mail Icon''' and search for the Feature called '''Mail'''
  
 
[[File:Windows-mail-eas-001.png|800px]]
 
[[File:Windows-mail-eas-001.png|800px]]
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[[File:Windows-mail-eas-002.png]]
 
[[File:Windows-mail-eas-002.png]]
  
In the Settings section, click on '''Accounts''' to create the new Account
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In the Settings section, click '''Accounts''' to create the new account
  
 
[[File:Windows-mail-eas-003.png]]
 
[[File:Windows-mail-eas-003.png]]
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[[File:Windows-mail-eas-004.png]]
 
[[File:Windows-mail-eas-004.png]]
  
From all the different type of Accounts, select '''Exchange''' to configure Zimbra with EAS.
+
From all the different type of accounts, select '''Exchange''' to configure Zimbra with EAS.
  
 
[[File:Windows-mail-eas-005.png]]
 
[[File:Windows-mail-eas-005.png]]
  
If our Company has the Autodiscover properly configured, just introduce here your Email and your Password.
+
If the Autodiscover feature is properly configured, just introduce here your Email and your Password.
  
 
[[File:Windows-mail-eas-006.png|800px]]
 
[[File:Windows-mail-eas-006.png|800px]]
  
In the case of our company has not configured the Autodiscover properly, you need to introduce all the information manually.
+
In the Autodiscover feature is not configured, you need to introduce all the information manually.
 
* '''Email address''' - Your business email address.
 
* '''Email address''' - Your business email address.
 
* '''Server address''' - Usually is the same URL like the WebClient, (mail.example.com)
 
* '''Server address''' - Usually is the same URL like the WebClient, (mail.example.com)
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[[File:Windows-mail-eas-007.png|800px]]
 
[[File:Windows-mail-eas-007.png|800px]]
  
In case that uses a Self-Signed certificate, and don't have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.
+
In case that uses a Self-Signed certificate, and you do not have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.
  
 
[[File:Windows-mail-eas-008.png|800px]]
 
[[File:Windows-mail-eas-008.png|800px]]
  
  
The wizard will finish and will ask us to follow the policies that the server has.
+
The wizard will finish and will ask to follow the policies that the server has.
  
 
[[File:Windows-mail-eas-009.png]]
 
[[File:Windows-mail-eas-009.png]]
  
==Test the syncronization between the Mail app and the WebClient==
+
==Test the synchronization between the Mail app and the WebClient==
Once the Profile is already configured, just click in the Mail app icon
+
Once the Profile is configured, just click in the Mail app icon
  
Once opened, we can check that we have all the items syncronized between the WebClient and the Mail app.
+
Once opened, confirm that you have all the items synchronized between the WebClient and the Mail app.
  
 
[[File:Windows-mail-eas-010.png|800px]]
 
[[File:Windows-mail-eas-010.png|800px]]
  
'''Note: We can't check the Shared Items for others users, like Mail folders, calendars, etc. In case that we want it, we need to install and configure the ZCO and use Microsoft Outlook 2010 or above'''
+
'''Note: You are not able to check Shared Items for other users, such as Mail folders, calendars, etc. If you want to do this, you need to install and configure the ZCO and use Microsoft Outlook 2010 or above'''
  
 
===Contacts===
 
===Contacts===
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==Advantages of still using the ZCO with a Microsoft Outlook 2010 and above==
 
==Advantages of still using the ZCO with a Microsoft Outlook 2010 and above==
Zimbra Connector for Outlook (ZCO) have much more options than a configuration with Outlook and EAS, with ZCO you can:
+
Zimbra Connector for Outlook (ZCO) has more options than a configuration with Outlook and EAS, with ZCO you can:
* Have the Out-of-Office Synced
+
* have the Out-of-Office Synced
* Can see and manage the Shared Items: Mail folders, Calendars, Adress Books, etc.
+
* see and manage Shared Items: Mail folders, Calendars, Adress Books, etc.
* You can have the same rules in Webclient and also in Outlook with ZCO
+
* have the same rules in Webclient and also in Outlook with ZCO
* All the signatures will sync, some users have different signatures with a "template emails"
+
* all the signatures will sync, some users have different signatures with "template emails"
* Outlook with ZCO permits import a .PST from other Outlook version or previous Backup
+
* Outlook with ZCO permits import a .PST from other Outlook versions or previous backup
  
  

Revision as of 17:23, 13 March 2015

Article Information
This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5


Windows Mail app using EAS (Exchange ActiveSync)

Windows Mail app using EAS (Exchange ActiveSync) is available in ZCS 8.5 or above and is a Network Edition feature.

Preparing the COS and checking your license

To use the EAS feature Windows Mail app, you need to have a Mobile Sync Accounts in the Zimbra License. You can check your license with the command:

   zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                
   MobileSyncAccountsLimit=100
   MobileSyncEnabled=true

If you have a valid license and enough accounts to configure it, enable the Mobile sync in the COS that you want under Home > Configure > Class of Service > YOURCOS > Zimbra Mobile

Zimbra-eas-wiki-000.png

Configuring your account in the Windows Mail app

Be sure that you are using Microsoft 8 or above, as the EAS feature will not work in Windows 7 or earlier.

Click the Start Button and click the Mail Icon and search for the Feature called Mail

Windows-mail-eas-001.png

Then click on the left corner, and select Settings

Windows-mail-eas-002.png

In the Settings section, click Accounts to create the new account

Windows-mail-eas-003.png

You will see your Hotmail account, required in Windows 10, click now in Add an Account

Windows-mail-eas-004.png

From all the different type of accounts, select Exchange to configure Zimbra with EAS.

Windows-mail-eas-005.png

If the Autodiscover feature is properly configured, just introduce here your Email and your Password.

Windows-mail-eas-006.png

In the Autodiscover feature is not configured, you need to introduce all the information manually.

  • Email address - Your business email address.
  • Server address - Usually is the same URL like the WebClient, (mail.example.com)
  • Domain - The domain of your Company, (example.com)
  • Username - Your username, usually is the first part of the email address, like user@example.com, the username will be user
  • Password - The password from your business email.

Windows-mail-eas-007.png

In case that uses a Self-Signed certificate, and you do not have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.

Windows-mail-eas-008.png


The wizard will finish and will ask to follow the policies that the server has.

Windows-mail-eas-009.png

Test the synchronization between the Mail app and the WebClient

Once the Profile is configured, just click in the Mail app icon

Once opened, confirm that you have all the items synchronized between the WebClient and the Mail app.

Windows-mail-eas-010.png

Note: You are not able to check Shared Items for other users, such as Mail folders, calendars, etc. If you want to do this, you need to install and configure the ZCO and use Microsoft Outlook 2010 or above

Contacts

Windows-mail-eas-011.png
Using the Contacts, you will have all the Contacts synchronized between the Mail app and the WebClient.

Windows-mail-eas-012.png

Calendar

Windows-mail-eas-013.png
Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on the Mail App.

Windows-mail-eas-014.png

Advantages of still using the ZCO with a Microsoft Outlook 2010 and above

Zimbra Connector for Outlook (ZCO) has more options than a configuration with Outlook and EAS, with ZCO you can:

  • have the Out-of-Office Synced
  • see and manage Shared Items: Mail folders, Calendars, Adress Books, etc.
  • have the same rules in Webclient and also in Outlook with ZCO
  • all the signatures will sync, some users have different signatures with "template emails"
  • Outlook with ZCO permits import a .PST from other Outlook versions or previous backup


Identified Support/Known Issues

Known issues include the following bugs:

Zimbra-eas-wiki-019.png

  • [Bug 83727] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83736] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83747] - Categories and Tags are not displaying in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83750] - Appointment and tasks display in HTML body format in Outlook 2013 Exchange ActiveSync.
  • [Bug 83790] - Contact notes do not display in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83793] - Task reminders in the Zimbra Web Client do not sync when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83801] - Numerous known issues when using Outlook 2013 Exchange ActiveSync.
Verified Against: ZCS 8.6, 8.5, 8.0 Date Created: 04/01/2014
Article ID: https://wiki.zimbra.com/index.php?title=Windows_Mail_app_using_EAS_(Exchange_ActiveSync) Date Modified: 2015-03-13



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