Difference between revisions of "Windows Mail app using EAS (Exchange ActiveSync)"

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{{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}
 
{{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}
 
{{WIP}}
 
{{WIP}}
Windows Mail app using EAS (Exchange ActiveSync) is available in ZCS 8.5 or above and is a Network Edition feature.
+
Windows Mail app in Microsoft Windows 8.1, and Windows 10 using EAS (Exchange ActiveSync). Zimbra Collaboration Exchange Activesync is available since ZCS 8.5 or above and is a '''Network Edition''' feature.
  
 
==Preparing the COS and checking your license==
 
==Preparing the COS and checking your license==
To use the EAS feature Windows Mail app, you need to have a Mobile Sync Accounts in the Zimbra License. You can check your license with the command:
+
To use the EAS feature in Windows Mail app, you need to have a '''Mobile Sync Accounts''' in the Zimbra License. You can check your license with the command:
 
     zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                 
 
     zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                 
 
     MobileSyncAccountsLimit=100
 
     MobileSyncAccountsLimit=100
Line 15: Line 15:
 
If you have a valid license and enough accounts to configure it, enable the Mobile sync in the COS that you want under '''Home > Configure > Class of Service > YOURCOS > Zimbra Mobile'''
 
If you have a valid license and enough accounts to configure it, enable the Mobile sync in the COS that you want under '''Home > Configure > Class of Service > YOURCOS > Zimbra Mobile'''
  
[[File:Zimbra-eas-wiki-000.png|800px]]
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<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/1/18/Zimbra-eas-wiki-000.png</div>
  
 
==Configuring your account in the Windows Mail app==
 
==Configuring your account in the Windows Mail app==
Be sure that you are using Microsoft 8 or above, as the EAS feature will not work in Windows 7 or earlier.
+
Be sure that you are using Microsoft 8, 8.1 or 10, as the EAS feature will not work in Windows 7 or earlier.
  
 
Click the Start Button and click the '''Mail Icon''' and search for the Feature called '''Mail'''
 
Click the Start Button and click the '''Mail Icon''' and search for the Feature called '''Mail'''
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/8/87/Windows10-mail-zimbra-eas-001.png</div><br />
  
[[File:Windows-mail-eas-001.png|800px]]
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The Mail app wizard will appear, click in '''Get Started''':
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/f/f1/Windows10-mail-zimbra-eas-002.png</div><br />
  
Then click on the left corner, and select '''Settings'''
+
Then click in '''Add account''' to add your Zimbra account:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/0/0e/Windows10-mail-zimbra-eas-003.png</div><br />
  
[[File:Windows-mail-eas-002.png]]
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Select the '''Exchange''' option:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/3/37/Windows10-mail-zimbra-eas-004.png</div><br />
  
In the Settings section, click '''Accounts''' to create the new account
+
If the Autodiscover feature is properly configured, just introduce here your Email and your Password when prompt for it.
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/b/bc/Windows10-mail-zimbra-eas-005.png</div><br />
  
[[File:Windows-mail-eas-003.png]]
+
In the Autodiscover feature is not configured, you need to introduce all the information manually.
 +
You will receive the next error, click on Advanced Settings:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/d/dc/Windows10-mail-zimbra-eas-007.png</div><br />
  
You will see your Hotmail account, required in Windows 10, click now in '''Add an Account'''
 
 
[[File:Windows-mail-eas-004.png]]
 
 
From all the different type of accounts, select '''Exchange''' to configure Zimbra with EAS.
 
 
[[File:Windows-mail-eas-005.png]]
 
 
If the Autodiscover feature is properly configured, just introduce here your Email and your Password.
 
 
[[File:Windows-mail-eas-006.png|800px]]
 
 
In the Autodiscover feature is not configured, you need to introduce all the information manually.
 
 
* '''Email address''' - Your business email address.
 
* '''Email address''' - Your business email address.
 
* '''Server address''' - Usually is the same URL like the WebClient, (mail.example.com)
 
* '''Server address''' - Usually is the same URL like the WebClient, (mail.example.com)
Line 50: Line 44:
 
* '''Username''' - Your username, usually is the first part of the email address, like user@example.com, the username will be '''user'''
 
* '''Username''' - Your username, usually is the first part of the email address, like user@example.com, the username will be '''user'''
 
* '''Password''' - The password from your business email.
 
* '''Password''' - The password from your business email.
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/e/e6/Windows10-mail-zimbra-eas-008.png</div><br />
  
[[File:Windows-mail-eas-007.png|800px]]
+
In case that uses a Self-Signed certificate, and you do not have the valid CA and the SSL certificate installed on the Computer, will prompt a warning. The best option is have a valid Commercial SSL certificate.
 
 
In case that uses a Self-Signed certificate, and you do not have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.
 
 
 
[[File:Windows-mail-eas-008.png|800px]]
 
 
 
  
 
The wizard will finish and will ask to follow the policies that the server has.
 
The wizard will finish and will ask to follow the policies that the server has.
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/9/9d/Windows10-mail-zimbra-eas-011.png</div><br />
  
[[File:Windows-mail-eas-009.png]]
+
And then, your account is ready to use:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/5/5d/Windows10-mail-zimbra-eas-009.png</div><br />
  
 
==Test the synchronization between the Mail app and the WebClient==
 
==Test the synchronization between the Mail app and the WebClient==
Once the Profile is configured, just click in the Mail app icon
+
Once the Profile is configured, just click in the Mail app icon.
 
 
 
Once opened, confirm that you have all the items synchronized between the WebClient and the Mail app.
 
Once opened, confirm that you have all the items synchronized between the WebClient and the Mail app.
 
+
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/b/be/Windows10-mail-zimbra-eas-012.png</div><br />
[[File:Windows-mail-eas-010.png|800px]]
 
  
 
'''Note: You are not able to check Shared Items for other users, such as Mail folders, calendars, etc. If you want to do this, you need to install and configure the ZCO and use Microsoft Outlook 2010 or above'''
 
'''Note: You are not able to check Shared Items for other users, such as Mail folders, calendars, etc. If you want to do this, you need to install and configure the ZCO and use Microsoft Outlook 2010 or above'''
  
 
===Contacts===
 
===Contacts===
[[File:Windows-mail-eas-011.png|100px|thumb|right]]Using the Contacts, you will have all the Contacts synchronized between the Mail app and the WebClient.  
+
Using the Contacts, you will have all the Contacts synchronized between the Mail app and the WebClient. To open the Contacts, click into the '''Start''' Menu and click in '''People''':
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/a/a9/Windows10-mail-zimbra-eas-013.png</div><br />
  
[[File:Windows-mail-eas-012.png|800px]]
+
You will be able to see the Contacts that you have in your Zimbra Web Client:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/0/0a/Windows10-mail-zimbra-eas-014.png</div><br />
 +
 
 +
You can click in Settings to be sure that you are pulling the Contacts from the Zimbra Server with your account:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/3/32/Windows10-mail-zimbra-eas-015.png</div><br />
  
 
===Calendar===
 
===Calendar===
[[File:Windows-mail-eas-013.png|100px|thumb|right]]Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on the Mail App.
+
Zimbra with an account in EAS can synchronize the Calendar too, you can see the Calendar icon in your Mail app:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/8/82/Windows10-mail-zimbra-eas-016.png</div><br />
  
[[File:Windows-mail-eas-014.png|800px]]
+
Or just open the Calendar app in the Start Menu:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/f/fe/Windows10-mail-zimbra-eas-017.png</div><br />
 +
 
 +
First time you open the Calendar app, you will need to go through the wizard:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/1/14/Windows10-mail-zimbra-eas-018.png</div><br />
 +
 
 +
Once you verified that you have there your Zimbra account, click in Get Started:
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/0/00/Windows10-mail-zimbra-eas-019.png</div><br />
 +
 
 +
Here is the example and appointment created on the Web Client and automatically synced in the Mail App.
 +
<div class="thumbnail img-thumbnail">https://wiki.zimbra.com/images/b/b9/Windows10-mail-zimbra-eas-020.png</div><br />
  
 
==Advantages of still using the ZCO with a Microsoft Outlook 2010 and above==
 
==Advantages of still using the ZCO with a Microsoft Outlook 2010 and above==
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* all the signatures will sync, some users have different signatures with "template emails"
 
* all the signatures will sync, some users have different signatures with "template emails"
 
* Outlook with ZCO permits import a .PST from other Outlook versions or previous backup
 
* Outlook with ZCO permits import a .PST from other Outlook versions or previous backup
 
  
 
==Identified Support/Known Issues==
 
==Identified Support/Known Issues==

Revision as of 12:08, 16 July 2015

Windows Mail app using EAS (Exchange ActiveSync)

   KB 21639        Last updated on 2015-07-16  




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Windows Mail app in Microsoft Windows 8.1, and Windows 10 using EAS (Exchange ActiveSync). Zimbra Collaboration Exchange Activesync is available since ZCS 8.5 or above and is a Network Edition feature.

Preparing the COS and checking your license

To use the EAS feature in Windows Mail app, you need to have a Mobile Sync Accounts in the Zimbra License. You can check your license with the command:

   zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                
   MobileSyncAccountsLimit=100
   MobileSyncEnabled=true

If you have a valid license and enough accounts to configure it, enable the Mobile sync in the COS that you want under Home > Configure > Class of Service > YOURCOS > Zimbra Mobile

Zimbra-eas-wiki-000.png

Configuring your account in the Windows Mail app

Be sure that you are using Microsoft 8, 8.1 or 10, as the EAS feature will not work in Windows 7 or earlier.

Click the Start Button and click the Mail Icon and search for the Feature called Mail

Windows10-mail-zimbra-eas-001.png

The Mail app wizard will appear, click in Get Started:

Windows10-mail-zimbra-eas-002.png

Then click in Add account to add your Zimbra account:

Windows10-mail-zimbra-eas-003.png

Select the Exchange option:

Windows10-mail-zimbra-eas-004.png

If the Autodiscover feature is properly configured, just introduce here your Email and your Password when prompt for it.

Windows10-mail-zimbra-eas-005.png

In the Autodiscover feature is not configured, you need to introduce all the information manually. You will receive the next error, click on Advanced Settings:

Windows10-mail-zimbra-eas-007.png

  • Email address - Your business email address.
  • Server address - Usually is the same URL like the WebClient, (mail.example.com)
  • Domain - The domain of your Company, (example.com)
  • Username - Your username, usually is the first part of the email address, like user@example.com, the username will be user
  • Password - The password from your business email.
Windows10-mail-zimbra-eas-008.png

In case that uses a Self-Signed certificate, and you do not have the valid CA and the SSL certificate installed on the Computer, will prompt a warning. The best option is have a valid Commercial SSL certificate.

The wizard will finish and will ask to follow the policies that the server has.

Windows10-mail-zimbra-eas-011.png

And then, your account is ready to use:

Windows10-mail-zimbra-eas-009.png

Test the synchronization between the Mail app and the WebClient

Once the Profile is configured, just click in the Mail app icon. Once opened, confirm that you have all the items synchronized between the WebClient and the Mail app.

Windows10-mail-zimbra-eas-012.png

Note: You are not able to check Shared Items for other users, such as Mail folders, calendars, etc. If you want to do this, you need to install and configure the ZCO and use Microsoft Outlook 2010 or above

Contacts

Using the Contacts, you will have all the Contacts synchronized between the Mail app and the WebClient. To open the Contacts, click into the Start Menu and click in People:

Windows10-mail-zimbra-eas-013.png

You will be able to see the Contacts that you have in your Zimbra Web Client:

Windows10-mail-zimbra-eas-014.png

You can click in Settings to be sure that you are pulling the Contacts from the Zimbra Server with your account:

Windows10-mail-zimbra-eas-015.png

Calendar

Zimbra with an account in EAS can synchronize the Calendar too, you can see the Calendar icon in your Mail app:

Windows10-mail-zimbra-eas-016.png

Or just open the Calendar app in the Start Menu:

Windows10-mail-zimbra-eas-017.png

First time you open the Calendar app, you will need to go through the wizard:

Windows10-mail-zimbra-eas-018.png

Once you verified that you have there your Zimbra account, click in Get Started:

Windows10-mail-zimbra-eas-019.png

Here is the example and appointment created on the Web Client and automatically synced in the Mail App.

Windows10-mail-zimbra-eas-020.png

Advantages of still using the ZCO with a Microsoft Outlook 2010 and above

Zimbra Connector for Outlook (ZCO) has more options than a configuration with Outlook and EAS, with ZCO you can:

  • have the Out-of-Office Synced
  • see and manage Shared Items: Mail folders, Calendars, Adress Books, etc.
  • have the same rules in Webclient and also in Outlook with ZCO
  • all the signatures will sync, some users have different signatures with "template emails"
  • Outlook with ZCO permits import a .PST from other Outlook versions or previous backup

Identified Support/Known Issues

Known issues include the following bugs:

Zimbra-eas-wiki-019.png

  • [Bug 83727] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83736] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83747] - Categories and Tags are not displaying in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83750] - Appointment and tasks display in HTML body format in Outlook 2013 Exchange ActiveSync.
  • [Bug 83790] - Contact notes do not display in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83793] - Task reminders in the Zimbra Web Client do not sync when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83801] - Numerous known issues when using Outlook 2013 Exchange ActiveSync.
Verified Against: ZCS 8.6, 8.5 Date Created: 04/01/2014
Article ID: https://wiki.zimbra.com/index.php?title=Windows_Mail_app_using_EAS_(Exchange_ActiveSync) Date Modified: 2015-07-16



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