WAN CONCEPTS Full backups failing

Revision as of 11:40, 30 April 2020 by Ashah (talk | contribs) (Error : Missing account list while running full backup)

Error : "Missing account list" while running full backup


   KB 23329        Last updated on 2020-04-30  




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Problem:

Following error appears when a full backup is executed :

/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list .</p>

Following error is observed in /opt/zimbra/log/mailbox.log file :

Error occurred: invalid request: Missing account list
class=com.zimbra.common.soap.SoapFaultException
message=invalid request: Missing account list
isReceiversFault=false
mIsLocal=false
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>

Solution

This issue is seen when the /opt/zimbra/backup/accounts.xml file is missing or corrupt, it makes the new backup unable to read the previous backup entry. Move the old sessions directory and corrupt accounts.xml file to resolve this issue using the given steps :

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Verify the solution by taking a full backup again -

/opt/zimbra/bin/zmbackup -f -a all
Submitted by: Sourabh Bhushan


Verified Against: ZCS 8.8 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=WAN_CONCEPTS_Full_backups_failing Date Modified: 2020-04-30



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