Full backups failing with error Missing Account List: Difference between revisions

(Created page with "=== <h1>WAN CONCEPTS - Full backups failing</h1> === <hr> <br> <h2>Problem: </h2> <p><pre>/opt/zimbra/bin/zmbackup -f - all </pre> Error occurred: invalid request: Missing ac...")
 
No edit summary
Line 1: Line 1:
=== <h1>WAN CONCEPTS - Full backups failing</h1> ===
{{BC|Certified}}
__FORCETOC__
<div class="col-md-12 ibox-content">
=WAN CONCEPTS - Full backups failing=
<hr>
<hr>
<br>
{{KB|{{ZC}}|{{ZCS 8.8.15}}||||}}
{{WIP}} 


<h2>Problem: </h2>
 
<p><pre>/opt/zimbra/bin/zmbackup -f - all </pre>
 
 
 
====Problem: ====
/opt/zimbra/bin/zmbackup -f - all  
Error occurred: invalid request: Missing account list .</p>
Error occurred: invalid request: Missing account list .</p>




'''Debug error''' -
'''Debug error''' -
Error occurred: invalid request: Missing account list
Error occurred: invalid request: Missing account list
  class=com.zimbra.common.soap.SoapFaultException
  class=com.zimbra.common.soap.SoapFaultException
  message=invalid request: Missing account list
  message=invalid request: Missing account list
Line 17: Line 25:
  mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
  mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>


<h2>Solution:</h2>
====Solution====
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
Follow below steps:-  
Follow below steps:-  


<pre>su - zimbra  
su - zimbra  
cd /opt/zimbra/backup  
cd /opt/zimbra/backup  
mv sessions sessions.OLD  
mv sessions sessions.OLD  
mv accounts.xml accounts.xml.OLD</pre>
mv accounts.xml accounts.xml.OLD


Then verify by taking full backup -
Then verify by taking full backup -
   
   
<pre>/opt/zimbra/bin/zmbackup -f -a all
/opt/zimbra/bin/zmbackup -f -a all
</pre>
 
 


{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10"
|'''Submitted by''': Sourabh Bhushan
|}


Sincerely,<br>
{{Article Footer|ZCS 8.8.15|2020-04-13}}
Sourabh Bhushan

Revision as of 15:02, 27 April 2020

WAN CONCEPTS - Full backups failing


   KB 23329        Last updated on 2020-04-27  




0.00
(0 votes)




Problem:

/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list .


Debug error -

Error occurred: invalid request: Missing account list
class=com.zimbra.common.soap.SoapFaultException
message=invalid request: Missing account list
isReceiversFault=false
mIsLocal=false
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>

Solution

This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Then verify by taking full backup -

/opt/zimbra/bin/zmbackup -f -a all


Submitted by: Sourabh Bhushan
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=Full_backups_failing_with_error_Missing_Account_List Date Modified: 2020-04-27



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »


Jump to: navigation, search