Difference between revisions of "WAN CONCEPTS Full backups failing"

(Created page with "=== <h1>WAN CONCEPTS - Full backups failing</h1> === <hr> <br> <h2>Problem: </h2> <p><pre>/opt/zimbra/bin/zmbackup -f - all </pre> Error occurred: invalid request: Missing ac...")
 
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=== <h1>WAN CONCEPTS - Full backups failing</h1> ===
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{{BC|Certified}}
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__FORCETOC__
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<div class="col-md-12 ibox-content">
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=WAN CONCEPTS - Full backups failing=
 
<hr>
 
<hr>
<br>
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{{KB|{{ZC}}|{{ZCS 8.8.15}}||||}}
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{{WIP}} 
  
<h2>Problem: </h2>
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<p><pre>/opt/zimbra/bin/zmbackup -f - all </pre>
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 +
 
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====Problem: ====
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/opt/zimbra/bin/zmbackup -f - all  
 
Error occurred: invalid request: Missing account list .</p>
 
Error occurred: invalid request: Missing account list .</p>
  
  
 
'''Debug error''' -
 
'''Debug error''' -
Error occurred: invalid request: Missing account list
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Error occurred: invalid request: Missing account list
 
  class=com.zimbra.common.soap.SoapFaultException
 
  class=com.zimbra.common.soap.SoapFaultException
 
  message=invalid request: Missing account list
 
  message=invalid request: Missing account list
Line 17: Line 25:
 
  mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
 
  mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
  
<h2>Solution:</h2>
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====Solution====
 
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
 
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry.  
 
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
 
By moving old sessions directory and corrupt accounts.xml file resolve this issue.
 
Follow below steps:-  
 
Follow below steps:-  
  
<pre>su - zimbra  
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su - zimbra  
cd /opt/zimbra/backup  
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cd /opt/zimbra/backup  
mv sessions sessions.OLD  
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mv sessions sessions.OLD  
mv accounts.xml accounts.xml.OLD</pre>
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mv accounts.xml accounts.xml.OLD
  
 
Then verify by taking full backup -
 
Then verify by taking full backup -
 
   
 
   
<pre>/opt/zimbra/bin/zmbackup -f -a all
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/opt/zimbra/bin/zmbackup -f -a all
</pre>
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 +
 
  
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{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10"
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|'''Submitted by''': Sourabh Bhushan
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|}
  
Sincerely,<br>
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{{Article Footer|ZCS 8.8.15|2020-04-13}}
Sourabh Bhushan
 

Revision as of 15:02, 27 April 2020

WAN CONCEPTS - Full backups failing


   KB 23329        Last updated on 2020-04-27  




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Problem:

/opt/zimbra/bin/zmbackup -f - all 

Error occurred: invalid request: Missing account list .</p>


Debug error -

Error occurred: invalid request: Missing account list
class=com.zimbra.common.soap.SoapFaultException
message=invalid request: Missing account list
isReceiversFault=false
mIsLocal=false
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>

Solution

This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Then verify by taking full backup -

/opt/zimbra/bin/zmbackup -f -a all


Submitted by: Sourabh Bhushan
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=WAN_CONCEPTS_Full_backups_failing Date Modified: 2020-04-27



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