Difference between revisions of "WAN CONCEPTS Full backups failing"

Line 13: Line 13:
====Problem: ====
====Problem: ====
  /opt/zimbra/bin/zmbackup -f - all  
  /opt/zimbra/bin/zmbackup -f - all  
Error occurred: invalid request: Missing account list .</p>
Error occurred: invalid request: Missing account list .</p>

Revision as of 15:02, 27 April 2020

WAN CONCEPTS - Full backups failing

   KB 23329        Last updated on 2020-04-27  

(0 votes)


/opt/zimbra/bin/zmbackup -f - all 
Error occurred: invalid request: Missing account list .</p>

Debug error -

Error occurred: invalid request: Missing account list
message=invalid request: Missing account list
mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail>
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST<Trace>qtp509886383-7512:</Trace></Error></soapetail></soap:Fault>


This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-

su - zimbra 
cd /opt/zimbra/backup 
mv sessions sessions.OLD 
mv accounts.xml accounts.xml.OLD

Then verify by taking full backup -

/opt/zimbra/bin/zmbackup -f -a all

Submitted by: Sourabh Bhushan
Verified Against: ZCS 8.8.15 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=WAN_CONCEPTS_Full_backups_failing Date Modified: 2020-04-27

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