Users are unable to download attachments from the Web Client

Revision as of 11:27, 13 July 2015 by Jorge de la Cruz (talk | contribs)

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Users are unable to download attachments from the Web Client

   KB 21749        Last updated on 2015-07-13  




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Purpose

Fix a problem where uses are unable to download attachments from the Web Client. See attached image.

Kb-attachmentsproblem-001.png

Resolution

The COS and account have a configuration that can prevent users from downloaded attachments

TRUE = Blocks the download of all attachments from the web client
FALSE = Enables the download of all attachments from the web client

Check how the COS or the Username has the zimbraAttachmentsBlocked attribute

zmprov gc <cos> zimbraAttachmentsBlocked
zmprov ga <user@domain.com> zimbraAttachmentsBlocked

Change the value of the attribute per COS or per account

zmprov gc <cos> zimbraAttachmentsBlocked FALSE
zmprov ga <user@domain.com> zimbraAttachmentsBlocked FALSE

The result with the attribute in FALSE, is that the User can download the Attachments. See attached image.

Kb-attachmentsproblem-002.png

Additional Content

  • Not related content


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 03/20/2015
Article ID: https://wiki.zimbra.com/index.php?title=Users_are_unable_to_download_attachments_from_the_Web_Client Date Modified: 2015-07-13



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Wiki/KB reviewed by Jorge SME 2 Copyeditor Last edit by Jorge de la Cruz
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