Users are unable to download attachments from the Web Client

Revision as of 09:18, 20 April 2015 by Jorge de la Cruz (talk | contribs) (Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Users are unable to download attachments from the Web Client= ==Purpose== Fix a problem where uses ar...")

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Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Users are unable to download attachments from the Web Client

Purpose

Fix a problem where uses are unable to download attachments from the Web Client. See attached image.

Kb-attachmentsproblem-001.png

Resolution

The COS and account have a configuration that can prevent users from downloaded attachments

TRUE = Blocks the download of all attachments from the web client
FALSE = Enables the download of all attachments from the web client

Check how the COS or the Username has the zimbraAttachmentsBlocked attribute

zmprov gc <cos> zimbraAttachmentsBlocked
zmprov ga <user@domain.com> zimbraAttachmentsBlocked

Change the value of the attribute per COS or per account

zmprov gc <cos> zimbraAttachmentsBlocked FALSE
zmprov ga <user@domain.com> zimbraAttachmentsBlocked FALSE

The result with the attribute in FALSE, is that the User can download the Attachments. See attached image.

Kb-attachmentsproblem-002.png

Additional Content


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 03/20/2015
Article ID: https://wiki.zimbra.com/index.php?title=Users_are_unable_to_download_attachments_from_the_Web_Client Date Modified: 2015-04-20



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Wiki/KB reviewed by Jorge SME 2 Copyeditor Last edit by Jorge de la Cruz
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