User sees half of its Inbox emails: Difference between revisions
(Created page with "=User sees half of its Inbox emails= {{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}} ==Problem== <br /> When a user logs into his account, he sees half of his Inbox emails...") |
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4. The emails should be seen now. <br /> | 4. The emails should be seen now. <br /> | ||
==Additional Information== | |||
<br /> | |||
When the cause of the problem is the shared non-existent calendar, we see the following in the mailbox.log: | |||
2016-01-14 11:52:04,545 WARN [qtp509886383-1213195:http://10.0.0.1:80/service/soap/SearchRequest] [name=user@example.com;mid=115;ip=10.0.0.1;ua=ZimbraWebClient - GC47 (Linux)/8.6.0_GA_1182;] SoapEngine - handler exception | |||
java.lang.NullPointerException | |||
at com.zimbra.cs.mailbox.Message.manageCalendar(Message.java:636) | |||
at com.zimbra.cs.mailbox.Message.getRemoteCalendarItem(Message.java:674) | |||
at com.zimbra.cs.service.mail.ToXML.encodeInvitesForMessage(ToXML.java:2389) | |||
at com.zimbra.cs.service.mail.ToXML.encodeMessageSummary(ToXML.java:1938) | |||
at com.zimbra.cs.service.mail.SearchResponse.add(SearchResponse.java:263) | |||
{{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0| 06/07/2016}} | {{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0| 06/07/2016}} | ||
{{NeedSME|SME1|SME2|COPY EDITOR}} | {{NeedSME|SME1|SME2|COPY EDITOR}} |
Latest revision as of 14:40, 7 June 2016
User sees half of its Inbox emails
Problem
When a user logs into his account, he sees half of his Inbox emails.
Resolution
1. Click on the Calendar tab
2. See if there is a crossed shared calendar on the left side.
3. If there is anything like that, delete it, log out and log in.
4. The emails should be seen now.
Additional Information
When the cause of the problem is the shared non-existent calendar, we see the following in the mailbox.log:
2016-01-14 11:52:04,545 WARN [qtp509886383-1213195:http://10.0.0.1:80/service/soap/SearchRequest] [name=user@example.com;mid=115;ip=10.0.0.1;ua=ZimbraWebClient - GC47 (Linux)/8.6.0_GA_1182;] SoapEngine - handler exception java.lang.NullPointerException at com.zimbra.cs.mailbox.Message.manageCalendar(Message.java:636) at com.zimbra.cs.mailbox.Message.getRemoteCalendarItem(Message.java:674) at com.zimbra.cs.service.mail.ToXML.encodeInvitesForMessage(ToXML.java:2389) at com.zimbra.cs.service.mail.ToXML.encodeMessageSummary(ToXML.java:1938) at com.zimbra.cs.service.mail.SearchResponse.add(SearchResponse.java:263)