View source for Unable to preview attachment modern ui

{{BC|Certified}}
__FORCETOC__
<div class="col-md-12 ibox-content">
=Unable to preview an attachment in Modern UI= 
<hr>
{{KB|{{WIP}}|{{ZCS 9.0}}||||}} 

====Problem====
Unable to preview an attachment in Modern UI

[[File:Preview_error.JPG]]

At mailbox.log
<pre>2022-06-26 13:59:34,762 INFO  [qtp195615004-313801:https://email.zimbrasupportlab.com/service/extension/drive/9257a982-59f2-48e4-b7b5-b5df04d26762%2Fb1238a14-6146-41f5-97b1-a288ece83476?preview=1&avoidCache=undefined] [] extensions - File preview was not found</pre>

====Solution====
'''Note:''' To turn on high-fidelity document preview and enable preview for attachments, Check this article [[High_Fidelity_Document_Preview|'''High Fidelity Document Preview''']] 

This type of problem occurs when libreoffice has multiple versions installed.

* Check the package details of libreoffice
<pre>
[root@email zimbra]# rpm -qa |grep libreoffice
libreoffice-data-5.3.6.1-25.el7_9.noarch
libreoffice-gtk3-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-impress-7.2.7.2-2.x86_64
libreoffice-langpack-en-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-dict-fr-7.2.7.2-2.x86_64
libreoffice-ure-common-5.3.6.1-25.el7_9.noarch
libreoffice-gtk2-5.3.6.1-25.el7_9.x86_64
libreoffice-impress-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-base-7.2.7.2-2.x86_64
libreoffice7.2-en-US-7.2.7.2-2.x86_64
libreoffice7.2-dict-en-7.2.7.2-2.x86_64
libreoffice-ure-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-ure-7.2.7.2-2.x86_64
libobasis7.2-libreofficekit-data-7.2.7.2-2.x86_64
libreoffice7.2-freedesktop-menus-7.2.7-2.noarch
libreoffice-core-5.3.6.1-25.el7_9.x86_64
libreoffice-writer-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-7.2.7.2-2.x86_64
libreoffice7.2-writer-7.2.7.2-2.x86_64
libreoffice7.2-draw-7.2.7.2-2.x86_64
libreoffice-x11-5.3.6.1-25.el7_9.x86_64
libreoffice-calc-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-dict-es-7.2.7.2-2.x86_64
libreoffice-opensymbol-fonts-5.3.6.1-25.el7_9.noarch
libreoffice-pyuno-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-math-7.2.7.2-2.x86_64
libreoffice7.2-calc-7.2.7.2-2.x86_64
</pre>

* Keep the default version(libreoffice)and remove the higher version 
<pre>yum remove libreoffice7.2*</pre>

* Restart zimbra services
<pre>
su - zimbra
zmcontrol restart
</pre>

* Able to preview of document
[[File:Preview.JPG]]


  {{SubmittedBy|Ankit Dagdi}}

{{Article Footer|ZCS 9.0|2022-05-26}}