Unable to preview attachment modern ui

Unable to preview an attachment in Modern UI


   KB 24431        Last updated on 2022-05-26  




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Problem

Unable to preview an attachment in Modern UI

Preview error.JPG

At mailbox.log

2022-06-26 13:59:34,762 INFO  [qtp195615004-313801:https://email.zimbrasupportlab.com/service/extension/drive/9257a982-59f2-48e4-b7b5-b5df04d26762%2Fb1238a14-6146-41f5-97b1-a288ece83476?preview=1&avoidCache=undefined] [] extensions - File preview was not found

Solution

Note: To turn on high-fidelity document preview and enable preview for attachments, Check this article High Fidelity Document Preview

This type of problem occurs when libreoffice has multiple versions installed.

  • Check the package details of libreoffice
[root@email zimbra]# rpm -qa |grep libreoffice
libreoffice-data-5.3.6.1-25.el7_9.noarch
libreoffice-gtk3-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-impress-7.2.7.2-2.x86_64
libreoffice-langpack-en-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-dict-fr-7.2.7.2-2.x86_64
libreoffice-ure-common-5.3.6.1-25.el7_9.noarch
libreoffice-gtk2-5.3.6.1-25.el7_9.x86_64
libreoffice-impress-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-base-7.2.7.2-2.x86_64
libreoffice7.2-en-US-7.2.7.2-2.x86_64
libreoffice7.2-dict-en-7.2.7.2-2.x86_64
libreoffice-ure-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-ure-7.2.7.2-2.x86_64
libobasis7.2-libreofficekit-data-7.2.7.2-2.x86_64
libreoffice7.2-freedesktop-menus-7.2.7-2.noarch
libreoffice-core-5.3.6.1-25.el7_9.x86_64
libreoffice-writer-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-7.2.7.2-2.x86_64
libreoffice7.2-writer-7.2.7.2-2.x86_64
libreoffice7.2-draw-7.2.7.2-2.x86_64
libreoffice-x11-5.3.6.1-25.el7_9.x86_64
libreoffice-calc-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-dict-es-7.2.7.2-2.x86_64
libreoffice-opensymbol-fonts-5.3.6.1-25.el7_9.noarch
libreoffice-pyuno-5.3.6.1-25.el7_9.x86_64
libreoffice7.2-math-7.2.7.2-2.x86_64
libreoffice7.2-calc-7.2.7.2-2.x86_64
  • Keep the default version(libreoffice)and remove the higher version
yum remove libreoffice7.2*
  • Restart zimbra services
su - zimbra
zmcontrol restart
  • Able to preview of document

Preview.JPG


Submitted by: Ankit Dagdi
Verified Against: ZCS 9.0 Date Created: 2022-05-26
Article ID: https://wiki.zimbra.com/index.php?title=Unable_to_preview_attachment_modern_ui Date Modified: 2022-05-26



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