Unable to create Zimbra profile with Outlook C2R

Revision as of 14:51, 3 September 2018 by David Bingham (talk | contribs) (Created page with "{{BC|Certified}} __FORCETOC__ <div class="col-md-12 ibox-content"> =Unable to create Zimbra profile with Outlook Click-to-run versions= {{KB|{{ZC}}|{{ZCS 8.8}}|||}} ==Issue==...")
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Unable to create Zimbra profile with Outlook Click-to-run versions

   KB 23757        Last updated on 2018-09-3  

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On a Windows PC hosting multiple user accounts, some users may not be able to "Create a new Zimbra Profile" when ZCO has been previously installed on a click-to-run Outlook version. This is due to a conflict with Outlook's Simplified Account Creation feature, which must be disabled on each account individually.

Note: Users may encounter this situation after their PC is migrated from Workgroup network model to Domain based model, as the SSO / Domain user is different than the local Workgroup user.

This affects all versions of the Zimbra Connector for Outlook with all Click-to-run versions of Outlook, including Outlook365.


To work around the issue you need to disable Simplified Account Creation in Outlook.

This is easily accomplished by re-installing ZCO on the affected account, which will make the necessary Windows Registry changes.

Alternatively, the Registry can be changed directly using one of the following methods:

Method 1:

  • Exit Outlook.
  • Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows.
    • Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open a Run dialog box. Type regedit.exe, and then click OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.
  • In Registry Editor, locate and then click the following subkey in the registry:
  • After you select the key that is specified in step 3, point to New on the Edit menu, and then DWORD (32-bit) Value.
  • Type DisableOffice365SimplifiedAccountCreation, and then press Enter.
  • Right-click DisableOffice365SimplifiedAccountCreation, and then click Modify.
  • In the Value data box, type 1, and then click OK.
  • On the File menu, click Exit to exit Registry Editor.

Method 2:

  • Exit Outlook
  • Click on Windows button
  • Search "cmd" and right click and select "Run as Administrator"
  • Copy below text on command terminal and press enter to create/add required registry key.
    REG ADD HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Setup /v DisableOffice365SimplifiedAccountCreation /t REG_DWORD /d 1 /f
  • Exit from command terminal.
  • Now launch Outlook and you will get old way to select "Other Accounts" in account setup dialog.

Verified Against: Zimbra Collaboration 8.8 Date Created: 2018-09-03
Article ID: https://wiki.zimbra.com/index.php?title=Unable_to_create_Zimbra_profile_with_Outlook_C2R Date Modified: 2018-09-03

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Wiki/KB reviewed by Gourav VikasG COPY EDITOR Last edit by David Bingham
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