The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
Troubleshooting stuck at logging screen
KB 23248
|
Last updated on 2017-06-23
|
Last updated by Teodor Vizirov
|
|
Verified in: ZCS 8.6
ZCS 8.5
ZCS 8.0
|
|
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.
|
KB 23248
|
Last updated on 2017-06-23
|
|
|
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.
|
- This article is a Work in Progress, and may be unfinished or missing sections.
Symptom
User enters his/hers login name and password, press the Sign In, but the login screen is stuck on loading.
Troubleshooting
1. The very first thing to do in this situation is to change the zimbraPrefMailInitialSearch attribute for the problematic user to the "sent" folder:
zmprob ma rambo@domain.com zimbraPrefMailInitialSearch in:sent
Next, try to login with the user. If you can login, then there is probably an email in the Inbox that is causing the issue, but it also could be invalid calendar.
2. Invalid calendar or folder shares
For this point, there is a wiki created here. Follow the wiki to troubleshoot the issue.
3. MySQL issues.
Sometimes, this problem can be cause by corrupted mysql index.
Try Zimbra
Try Zimbra Collaboration with a 60-day free trial.
Get it now »
Want to get involved?
You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »
Looking for a Video?
Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »
Wiki/KB reviewed by
|
SME1
|
SME2
|
COPY EDITOR
|
Last edit by Teodor Vizirov
|