Troubleshooting stuck at logging screen

Revision as of 15:58, 23 June 2017 by Teodor Vizirov (talk | contribs) (Troubleshooting)

Troubleshooting stuck at logging screen

   KB 23248        Last updated on 2017-06-23  

(0 votes)


User enters his/hers login name and password, press the Sign In, but the login screen is stuck on loading.



1. The very first thing to do in this situation is to change the zimbraPrefMailInitialSearch attribute for the problematic user to the "sent" folder:

zmprob ma zimbraPrefMailInitialSearch in:sent

Next, try to login with the user. If you can login, then there is probably an email in the Inbox that is causing the issue, but it also could be invalid calendar.

2. Invalid calendar or folder shares For this point, there is a wiki created here. Follow the wiki to troubleshoot the issue.

3. MySQL issues. Sometimes, this problem can be cause by corrupted mysql index.

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 28/06/2017
Article ID: Date Modified: 2017-06-23

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Wiki/KB reviewed by SME1 SME2 COPY EDITOR Last edit by Teodor Vizirov
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